Top Questions Asked By Lemon Vehicle Owners

Question #1: “Does My Vehicle Qualify For The Lemon Law?”

(Transcribed from Audio Recording.)

First of all, the question can be misleading. That is because in many states there is really no black and white test for “Qualifying” under the State Lemon Law. This is a common misconception (sometimes spread by uninformed individuals at your authorized dealer). First, the standards that are used by the lemon law to define what is a defect and what is a reasonable number of repair attempts can be interpreted differently by different people. Second, there is a federal law and other state laws which can be used to get you compensation in the event that you do not have a case for technical reasons under the State Lemon Law.

However, if we rephrase the question to this one – Do I have a case for compensation for the problems I have had? Then I can give you some general guidelines we use to determine if you have a case. Here are our Minimum Standards for Having a Case:

  • Has the same general symptom (what you experienced) been reported to an authorized repair shop three (3) times under a manufacturer’s warranty or extended warranty and recurred or continues to exist?

OR

  • Has the vehicle been out of service for thirty (30) calendar days or more for repairs, under a manufacturer’s warranty or manufacturer’s extended warranty, regardless of whether the defects continue to exist?

OR

  • Have there been six (6) or more repair attempts made to various symptoms, under a manufacturer’s warranty or manufacturer’s extended warranty, during a minimum of three (3) trips to authorized repair shop(s) (even if more than one repair was made to more than one defect on one particular visit to the shop)?

OR

  • Has a symptom been reported to an authorized repair shop that was not fixed properly under the manufacturer’s warranty or manufacturer’s extended warranty and it continues to exist now that the relevant warranty has ended AND the manufacturer refuses to repair under the terms of that warranty OR has been unable to repair after two more attempts?

OR

  • Has the dealer and/or manufacturer refused to repair or charged for a repair to a particular problem that should be covered under a manufacturer’s warranty or extended warranty?

AND

  • Today’s date is within four (4) years from the last repair date under a manufacturer’s warranty or extended warranty.

I know this can be complicated, so remember that if at any time you have any questions for us or if you would like to have your case reviewed by one of our attorneys, just give us a call. To read more about your State’s lemon law you may consult the and the for your particular State.

Click Here to Obtain Your FREE Consultation Now!


Very fast attention to case. Attorney was in constant communication. Always made aware of the status of my case. I would... highly recommend this firm.read more
Jeffrey Leach
Jeffrey Leach
1705014102
The progress was quick and easy. From doing the paperwork to receiving the check in the mail.Definitely glad we... called!Mike Maysread more
Cindy Mays
Cindy Mays
1704239675
They did a awesome job. They where always helpful and understanding. Each and every phone meeting, was on time. I was... skeptical at first, because I live in N.C. and they are out of O.H.. I will recommend them to everyone. Thank you Hanna, and everyone there. Have a Merry Christmas and a Happy New Yearread more
Timothy Hardee
Timothy Hardee
1703269893
Very good job I highly recommend this firm thanks for all your hard work
Ronald Jones
Ronald Jones
1703267623
Fast effective and very hard working..
Jordan Temple
Jordan Temple
1702602721
I highly recommend Kahn & Associates for anyone who has to deal with the lemon law for a car they have. They made it a fast... and simple process, and answered any questions I had. They saved me more money as the manufacture wanted to deduct mileage of the car from my refund. My attorney informed me that they cannot do that in my state.Overall I am very satisficed with the services Kahn & Associates provided.read more
Mitchell DeLambo
Mitchell DeLambo
1702224225
I am so grateful and thankful for the help that attorney Daniel Scharville and the paralegal Victoria did. They are an... amazing team I couldn’t be happier with the outcome. I bought a brand new 2023 Chevrolet Tahoe rst that started to make engine noise a few months into ownership. I took it to the dealership and they told me this was normal. Engine noise on a new expensive vehicle is not normal they had my truck for five weeks only to tell me this is normal. I tried speaking to the staff at the dealership and everyone blew me off. I was so disappointed because when they wanted me to buy the truck they were calling me everyday and when I needed customer service no one would help. So I called Kahn and associates and attorney Danial Scharville and Victoria handled it and got me results. Thank you so much for your time and effort it is greatly appreciated. If you need a lemon law attorney don’t hesitate to give them a call.read more
Rick Alvarez
Rick Alvarez
1701423104
Kahn and Associates completed my lemon law claim. Victoria, Jordan, and Dan were very helpful and quick to respond to all of... my concerns. If you are having problems with your new vehicle, document everything and keep taking it back to the dealership.read more
Tricky Ricky
Tricky Ricky
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We had problems with our Ford Expedition and your team helped us with advise and assistance for settlement with Ford Motor... company. Great job.read more
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Niranjan Patel
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Kahn & Associates, L.L.C. did exactly what they said they were going to do. The process took about a month and my check... arrived. They kept me informed along the way. - Mikeread more
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Michael Ray Skibbe
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Great attorney's office 6 months from start to finish our lemon law 22 Ram 1500 classic tradesmen. Couldn't be happier!
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William Albright
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It was a pleasure to work with Don Scharville and Kahn & Associates, LLC. Very informative, easy to work with and most... importantly a quick resolution!read more
Marko Dzinovic
Marko Dzinovic
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Kahn & Associates worked quickly to settle my claim against Ford Motor Co. involving my 2018 Focus transmission. Although... there is no way Ford will do a buy-back, the good folks at Kahn & Associates cut me a break on their fees so that I may use the settlement to purchase an extended warranty to cover the Focus as long as I own it.Thanks Guys & Galsread more
Bill Graser
Bill Graser
1699311310
Would work with this firm again.
Chad Leopold
Chad Leopold
1698857863
I can't stress enough how happy I am with the services that I received from the entire staff. I had a '22 jeep gladiator... that left me stranded on the side of the road. I reached out to see what my options were. We proceeded with the lemon buyback. The process started in February and took until October to be finalized at no fault of this firm. Throughout the entire time, the service and communication was exceptional. If I ever had any questions, they were answered within a couple hours. Thank you for all your help!read more
Scott Vojtkofsky
Scott Vojtkofsky
1698768587
Khan and Associates did a terrific job on my lemon law case! My attorney; Dan Scharville and his teammates Victoria and... Jordan did a great job of keeping things on pace. I thought I was their only client! I really liked the check they sent me too!Thanks again!read more
Scott Frisky
Scott Frisky
1698347420
Awesome experience with Kahn & Associates, LLC
Benita Parker
Benita Parker
1697935145
Help me get a resolution would definitely recommend
Michael Findo
Michael Findo
1697904777
This turned out to be smooth process thanks to Kahn & Associates.
Matt Robison
Matt Robison
1697733432
We were involved in the 2020 Jeep Gladiator Lemon Law Suite. Kahn & Associates were amazing and made this process so easy... for us. We are very grateful for all of their help.read more
genia carter
genia carter
1697497003
Khan and Associates were very professional and accomdating with good end results. We highly recommend them.
David Martin
David Martin
1697130212
I bought a 2021 Ford Expedition, brand new, and custom built. From day 1 there were issues, more visits to the dealer than... I can count, and alway told" the issue could not be replicated " . I felt that I was not heard and that Noone took my concern seriously. I contacted Kahn and Associates after coming to my breaking point in July of 2023, by August I had my settlement agreement, which I countered, and in September they were able to receive the compensation and disburse funds. I would say that the more Information that you have, the faster the firm can work, and the entire staff was very quick to respond to my questions.Thanks again!read more
ashley Stewart
ashley Stewart
1696877902
They worked hard to get GM to paid for the problems I had with a 2021 chevy silverado. These lawyers work for you not the... car manufacturer and get results. It takes time like everything else. They never gave in and was able to get an award that satisfy me.read more
Dean Butte
Dean Butte
1696876259
I wantto say Kahn And Associates in Independence is the best. I contacted them for a lemon law case on my 2023 Mazda CX-50.... They really took the time to explain everything to me about my case I didn't think I had a case but Khan AND Associates won me my lemon law case. THEY are VERY professional I would recommend them to anyone and will use them again.I am so glad that I gave them an opportunity to handle and do business with this law firm.The whole staff Including Jourdan was a pleasure to meet. I WANT TO THANK YOU ALL FOR TAKING MY CASE AND I REALLY APPRECIATE THE WINNING outcome.read more
Olivia Twist
Olivia Twist
1696697929
When a letter from this office first came in the mail, I thought it was a scam .however this was far from the truth .It is... legit and I was able to qualify for a check . The attys explain everything from how it works,what they do and how long to expect a check .so give them a try and be patient while waiting for the check. It will come and in my case perfect timing as my dishwasher broke .Very proffesional friendly staff .Thank you for your support and excellent service .Sincerely Joie Hread more
Joie Hoeffel
Joie Hoeffel
1696125496
Excelente trato buen trabajo resolvieron mi problema obtuve mi compensación recomiendo 100% gracias
Wilmer Moreno
Wilmer Moreno
1696091590
We are so thankful we pursued lemon law with Kahn & Associates. The process was easy due to their guidance and expertise.... They were patient with us as we took longer than expected with paperwork and answered any questions we had. Thank you!!read more
kiera carr-garrity
kiera carr-garrity
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Very professional, quick to the problem and helped settle my case very professional and quickly. Would use this office again... if I ever needed to. Thank youread more
Melissa Goldberg
Melissa Goldberg
1696013989
Excellent service! Everyone was extremely helpful and patient throughout the entire process and consistent with... communication.read more
Lindsay B
Lindsay B
1694975871
They helped me get ford's attention regarding my warranty repair work on my 22 ford bronco and a nice settlement to boot... after it being at the dealership for 66 days. Definitely would go through them again.read more
Michelle Sumer
Michelle Sumer
1694967511
Attorneys and office both were attentive along with what I felt was a successful result. I would recommend.
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michael sepe
1694890186
Great attention to detail and customer service!
steven sexton
steven sexton
1694715470
Great service with great results! Thank you so much!
Julie Gilreath Smith
Julie Gilreath Smith
1694603416
They did an awesome job and they was able to get my money back I was out several thousand dollars in repairs for my truck. I... was very thankful that got in touch with me to help me get my truck fixed also from Fordread more
Mel Cameron
Mel Cameron
1694361464
Bought a new 2022 Silverado and after 4 days I had engine problems. Dealer was able to repair the truck which took just over... 2 months. They replaced the whole engine. I did a quick Google search of lemon law lawyers in Ohio, to which I found Kahn and Associates. I explained my situation and they assured me I would have no issues receiving compensation. Everything was super simple, no payment to them and all business was held over the phone so I didn't have to take off work to meet/discuss my situation. I had a few questions during the whole process and they were quick and very helpful the entire time. At the end of the ordeal I did a cash and keep settlement, to which I was very surprised with the outcome. I would recommend Kahn and Associates to anyone with a nuisance vehicle just to weigh out options.read more
Cody Chinn
Cody Chinn
1694286918
I would use you and your firm anytime.Iwill also recommend you.Thank you and God bless y’all
Clayton Briggs
Clayton Briggs
1694025885
After searching online for 'lemon law attorneys' I'm glad I landed on Kahn and Associates! They were quick to reply to my... inquiry and provided an informative consultation right off the bat. Throughout the process the team was responsive to my emails/calls and always happy to answer questions. I appreciated how they set reasonable expectations. Despite their caution that my car wouldn't be repurchased by the manufacturer, that's what ultimately happened. I credit Bo, Victoria, and Jordan for the surprise positive ending. They were diligent, detail oriented and patient [with me]. You couldn't ask for a better advocate if you're dealing with a lemon!read more
Adam Brown
Adam Brown
1693082590
The lawyer assigned to my case was awesome! He fought to get me the most money I could get. Thank you
Brian Obrien
Brian Obrien
1692734205
Kahn & Associates, LLC found me after I had given up on my battle with Williams Buick GMC in Charlotte North, Carolina and... GMC corporate all together. I had purchased a brand new 2022, GMC AT4, 1500. The night that I drove my truck home, I noticed that the engine was making a very high-pitched, squealing noise. The very next day I called the salesman that sold me the truck, Dom Larricia. He told me that should not be happening and to please bring the truck back in the very next business day to have the engine looked at they supposedly had repaired it. Once back home out of the city, I noticed that the squealing sound came back once I reached 40 mph or over. I called Dom back and he asked me to bring the truck back in for service. Please keep in mind that the service dealership is over one hour from my home. Once I arrived at my second trip to Williams Buick GMC they placed me in a loaner truck and kept my truck for two weeks. After two weeks, I received a call stating that the truck had some parts replaced and I could come pick up my truck. I returned their vehicle with the same amount of gas that I received it at. They returned my truck to me on an empty tank with 10 miles left on the range. I drove my truck home and for one day there was no squealing sound, after that the sound came back. At this point, I could not afford the gas and the time off from work to continuously drive one hour from my home to not have the issue fixed. I did receive a call from Dom stating that he needed me to fill out the survey stating that I was pleased and happy with the service and condition of my vehicle from the sale. I read the survey and could not honestly answer the questions, considering the condition of the vehicle and the issues that I was having. I stated I wish to have a vehicle completely fixed and then I could leave an honest rating. Once Dom found out that I would not basically lie for him on the survey, he told me he would no longer be helping me and he would be sitting on the sidelines the rest of the time that I needed assistance from Williams Buick, GMC. With several calls to the management staff Zack, Strickland, I was basically left with no help and no hope. I kept the truck for several months in my garage and my wife and I were trying to decide what to do. One evening I received a letter from Kahn & Associates, LLC stating that they had talked with a marketing firm and found that I had purchased a truck and other customers that had the same model had issues that mirrored the same complaints that I had. Mr. Jeffries, who works with Kahn & Associates, LLC asked me to set up an appointment to discuss what he could do concerning the lemon law. I was hesitant at first, as I had never dealt with anything like this. The staff at Kahn & Associates, LLC went above and beyond to alleviate my worries and concerns. They took my statement and I was able to provide them with paperwork including repair receipts. Once all paperwork was completed, it was only a matter of days until Williams Buick GMC contacted me to schedule my repair. They immediately took the time and got the help they needed to repair my truck. I feel personally that if it was not for Kahn & Associates, LLC I would have never received any repairs or help. I would highly recommend Kahn & Associates, LLC for all of your lemon law needs. My truck is now repaired and running great. Kahn & Associates, LLC did not stop at repairs, they saw that I was financially compensated for the time that I wasted dealing with Williams Buick, GMC. I don’t know where I would be without Kahn & Associates, LLCread more
Matthew Cline
Matthew Cline
1692449580
Excellent customer service! I appreciate that this firm is able to help people to obtain fair treatment from a large... corporation. They have the knowledge and skills to obtain a proper result quickly.read more
Lisa Clark
Lisa Clark
1692446350
They were very good to work with, everything went great and they performed exactly as expected.
Raymond
Raymond
1692042831
I've been having lots of issues with one of the car manufacturers. Then I came across Kahn and Associates who helped me... with some of those issues as I felt like I was being taken advantage of again. We came up with a plan and helped me recover a bit of the money lost and feel back in control. Thank you!read more
Joey Raska
Joey Raska
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Great Law firm! Communication was awesome, anything I needed was explained very well, always friendly and caring!Highly... recommendread more
Tracy Porter
Tracy Porter
1691799396
So very helpful and attentive to every detail!! Everything was settled to our upmost satisfaction!!
Pam Boswell
Pam Boswell
1691182666
Great experience with this firm. I would highly recommend.
Gail Barefoot
Gail Barefoot
1690924403
I am thankful that Khan & Associate! They helped me recover losses from a defective vehicle that I Purchased! They are very... easy to work with and explained everything that was going on every step of the way! Thank you for representing me!read more
David Rodenberger
David Rodenberger
1689524894
they are friendly easy t work with and got the job done
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Geno Rossi
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Ola Adegboyega
Ola Adegboyega
1682376070
If I could give a 100 ⭐️ I would. I worked with Mr Bo. & Ms Victoria what a pleasure. Each time I had a... question the response was immediate what law firm does that they do. If you’re having issues with your vehicle and have been to the dealership several time with the same issues with no resolution in sight and your vehicle is still under warranty stop what you’re doing right now and give Kahn & Associates a Call
Sincerely
Lekisha
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LeKisha LeKisha
LeKisha LeKisha
1678216530
What a great great experience I had with them assisting in the matter of my Camaro with GM. They were so so professional ,... informative, speedy, and so fast and efficient in solving this matter. I felt comfortable from day one till the end! Thank you so very much !!!read more
Laurie Stuart-Pilla
Laurie Stuart-Pilla
1673901543
They are the best. Got my settlement done in a timely manner. Highly recommend 🙂
Jeremy King
Jeremy King
1673346346
After hearing great things about this law firm, I had the pleasure of dealing with them firsthand. They promised they would... do all they could and they delivered. They were able to get a settlement from the manufacturer and I got to keep my truck. I had 3 major problems that the dealer fixed but it took months.. A++++++++read more
Greg Bray
Greg Bray
1669809370
They were very professional and worked with me from the very 1st day I called about my car. Even though I had issues with... getting my proper paperwork they stayed with me all the way!read more
Phyllis Kimball-Cozart
Phyllis Kimball-Cozart
1661693916
I cannot recommend them enough!! After dealing with several serious transmission/engine power/electrical defects with no... service center able to fix it, I decided I’d had enough. After hours of researching, I discovered Lemon Law.. I decided to reach out to several law firms. A couple contacted me back, but gave me little hope for a case because I was technically outside of certain specifications to file. It was a little discouraging, and I was ready to take the loss from this vehicle and move on.
HOWEVER, once Kahn & Associates contacted me, they gave me the go-ahead to file and ensured me that they could help me. They explained the ways around it and the federal laws that apply, as well. So I completed the initial consultation and was contacted by Bo Jeffries shortly after.. and when I tell you that EVERY SINGLE communication from that office from there on out was beyond professional and timely, I’m serious. Bo contacted me via phone for our first conversation. He was patient with me, as I was literally at work during the call, but was desperately wanting to speak with him. I had to pause and put him on hold a couple of times.. I also had many questions and scenarios to run by him.. he was so pleasant.. down to earth.. patient.. kind.. and treated me like I was a million dollar client!! I was contacted shortly after that by Victoria Eck, the paralegal for his team, and was given updates on my case.. and I have to say that Vicki is the best!! She is so kind and also incredibly patient with me.. she was so quick to respond to any questions I had, and I mean she has ALWAYS emailed back within MINUTES.. And as we got the ball really rolling into the case, Bo and Vicki have kept me in contact.. I had some issues/delays completing the documentation for the discovery, and she was incredibly patient and helped me with questions and guided me through the process and explained anything I needed more detail on.. The bulk of the process was only the last couple months. I had all my documentation turned in, and in less than two weeks, Bo emailed me in the evening (yes, evening.. well after business hours) to deliver the amazing news that GM had settled, and it was DOUBLE the amount that Bo and I had discussed!! Even further, I had another question regarding settlement paperwork before returning to them, and Bo emailed back within minutes (in the evening and during the weekend) to give me an answer!! I cannot say enough great things about this law firm.. the entire staff is courteous and helpful.. and they will never treat you less than.. !! I’ve even called the office before for Victoria, and another staff member answered.. and even that lady was so kind and helpful and gave me what answer she could and then transferred me to Victoria’s voicemail.. I mean, they are ALL so wonderful.. I’m amazed at how truly wonderful these people are.. I’ve never filed a lawsuit against anyone, let alone something as big as General Motors.. so it was definitely nerve racking at first.. but after my communication with Bo and Victoria, I’ve never felt any nerves.. this whole thing was such a fast process, and I was kept up to date the entire time.. now, I am just going to patiently wait for the settlement check, so I can now get a better vehicle for myself and my child.. thanks again, you guys!! Truly the best!!
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Kate KB Brooke
Kate KB Brooke
1656755740
Very Satisfied with the outcome of my case handled by Kahn and Associates
Raymond M. Bishop
Raymond M. Bishop
1652745357
Easy to work with. Settled things quickly on my 2018 Silverado. l recommend them.
Tom Rentschler
Tom Rentschler
1652638599
They are very professional and did a amazing job concerning my Lemon Law Issue.
Daniel Miller
Daniel Miller
1647550372
I came into the with an open mind and felt I truly had nothing to lose. I never expected that everything would go in my... favor, and I am so grateful that I finally responded to the NUMEROUS lemon law letters that I had received regarding my 2017 Pacifica.

After taking it to the dealership, countless times (for the same issues) and being sent away like the issues were normal and nothing to worry about, it was SO nice to be heard and taken seriously by Craig at Kahn and Associates.

The process was painless, the gathered all of my information and then even more from the dealership and went to work. From start to finish, the process took roughly 4 months and the settlement money is in my account.

I was even able to trade in the vehicle with zero issues and the claim had no impact on my trade in value which was a huge concern of mine.

I already have, and will continue to refer my friends and family to Kahn and Associates.
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Kelsey Foltz
Kelsey Foltz
1647057952
Thank you so much for my successful law suit. I am impressed how well you updated me and communicated the process. Thank you... Dan and Victoria.read more
Ellie Stiles
Ellie Stiles
1646027442
I had a great experience with Kahn & Associates. They helped me gain leverage to get my new car fixed and got a settlement... as well!read more
Michael Hardy
Michael Hardy
1638119133
They worked very hard my law suit and helped to get me a settlement on my car.
Janet G. Sims
Janet G. Sims
1632604302
They are very good at what they do and get positive results
Janet Webb
Janet Webb
1628114350
I recommend Kahn and associates to represent anyone having issues with their vehicles ( lemons). I'm satisfied with my... settlement and they always kept me updated by phone , text and email. Thanks for all you have done for me.read more
Tom Longeway
Tom Longeway
1617111533
I would recommend you call them if you feel that you have been taken advantage of by a car company or car dealer., they will... make it right and get you what you deserve. They were wonderfulread more
Dwight Lee
Dwight Lee
1613387876
They were so helpful and did everything in a timely manner. Always there to answer questions. I highly recommend
Brigitte Williams Paugh
Brigitte Williams Paugh
1607634908
They were awesome! Listened and helped us with everything ! Didn’t take very long at all! Would advise anyone to use them
Sandy Willis
Sandy Willis
1604616093
Kahn and Associates were great with handling my issues with my GMC complaints. Victoria and Dan were very friendly and... efficient with my caseread more
Bob Thoman
Bob Thoman
1603128882
Great service, very professional and timely. They care about their clients and will do all they can to help them succeed.
Michelle Broome
Michelle Broome
1602105090
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