Meet Your Attorneys

Craig A. Kahn, Esq.*

Craig A. Kahn

Craig A. Kahn
*Licensed in Ohio

Craig A. Kahn founded Kahn & Associates, L.L.C., a dynamic consumer and disability rights law firm, in the fall of 1996. The Firm primarily assists consumers who have purchased defective motor vehicles and helps individuals navigate the often confusing and onerous social security and long-term disability processes.

Craig is a highly regarded legal professional. He has been featured in newspaper and magazine articles and performed radio interviews on the merits of the lemon law in order to educate consumers. Craig and his Firm also successfully handled the first Lemon Law case to reach the Ohio Supreme Court,Royster v. Toyota Motor Sales, U.S.A., Inc. (2001), 92 Ohio St.3d 327, case No. 00-1076. This landmark consumer victory is taught in law schools and cited by attorneys nationwide.

As Kahn & Associates, L.L.C.’s founder and managing partner, Craig actively oversees all the Firm’s practice areas and remains dedicated to his original goal of providing accessible and skilled legal counsel to ordinary people regardless of their ethnicity or income—whether they have become disabled, suffered an injury at work, or need help with a defective vehicle or debt collection issue.

Craig earned his Bachelor of Arts degree from Colorado State University and his Juris Doctorate and Master of Science in Environmental Law from Vermont Law School. He is an attorney in good standing and was admitted to practice in Ohio in 1994. In 2009, Craig was admitted to practice in the United States District Court for the Northern District of Ohio. He is an active member of the American Bar Association, the Ohio Bar Association, the Cleveland Bar Association, and the Cuyahoga County Bar Association.

J. Daniel Scharville, Esq.*

J. Daniel Scharville, Esq.

J. Daniel Scharville
*Licensed in Ohio, Michigan and Pennsylvania

A proficient and accomplished attorney Dan is a Partner at Kahn & Associates. Since joining the firm in May 2000, he has been dedicated to protecting the rights of consumers and aggressively pursues Lemon Law and Breach of Warranty claims on behalf of his clients.

Dan earned his undergraduate degree in political science from Allegheny College. A former college athlete, he was honored both on the field and in the classroom as an Alden Scholar and a Scholar Athlete. In 1999, he earned his Juris Doctorate from the Cleveland Marshall College of Law and is licensed to practice in the State of Ohio and Michigan.

In recognition of his accomplishments in the area of Consumer Law, Dan has been honored as a Rising Star by Super Lawyers. He has argued and won cases at both the trial court and appellate court level and is licensed in the United States District Court Northern District of Ohio, United States District Court Southern District of Ohio,the United States District Court Eastern District of Michigan, the United States District Court Western District of Michigan, and the Fourth Circuit U.S. Court of Appeals.

Robert “Bo” Jeffries, Esq.*

Bo Jeffries

Robert “Bo” Jeffries
*Licensed in Ohio, Pennsylvania and
New York

Bo leads the Firm’s disability practice focusing most of his time on handling Long Term Disability and Social Security Disability cases. Prior to heading the disability practice area, Bo litigated countless cases on behalf of our Lemon Law clients, taking many of his cases through all phases to litigation, including to trial verdicts. Bo has significant trial and appellate experience that he has gained as a former prosecutor, consumer rights litigator, and disability attorney.

He takes great pride on a daily basis in putting his years of experience into handling administrative appeals and hearings with the Social Security Administration and private Long Term Disability insurance carriers; and in fighting to get his clients the disability benefits that they deserve.

Bo received his Bachelor’s Degree from Ithaca College, and a Master’s Degree from the State University of New York College at Brockport. After working in politics, consulting, and sales Bo went to the University of Dayton to receive his Law Degree where he graduated with several honors including the Brother Raymond Fitz Student Leader for Justice Award, the Pro Bono Public Interest Award, a Social Justice Award, and was also the recipient of a Service Award Scholarship.

In addition to the law, Bo also has a passion for public service. Bo was previously involved with the fire service for 17 years, and recently updated his Firefighter and EMT certifications so he can begin to serve his community again when he’s not in the courtroom.

Valerie L. Norwood, Esq.*

Valarie L. Norwood

Valerie L. Norwood
*Licensed in Texas and Tennessee

Valerie L. Norwood has diligently advocated for the rights of the disabled throughout her entire legal career. Experienced in all areas of disability practice, over the last ten years, she has focused primarily on ERISA long-term disability litigation.

Val is a seasoned and skilled attorney who has written hundreds of winning appeals. She has appeared in federal district courts throughout the United States and has argued in front of the SecondU.S. Circuit Court of Appeals. She has also represented and won disability benefits for claimants before the Social Security and Veterans’ administrations. Val has filed cases against many long-term disability insurance companies and utilizes her knowledge and experience in this practice area on behalf of the Firm’s long-term disability clients.

Val received her Bachelor’s Degree from the University of Texas at Austin, and her Juris Doctorate from the South Texas School of Law in Houston. She is a licensed attorney in good standing in Texas and Tennessee and is admitted to practice before all the federal district courts in Texas as well as before the federal court for the Eastern District of Tennessee.

Jen Goellnitz, Esq.*

Jen Goellnitz

Jen Goellnitz
*Licensed in Ohio

Jen Goellnitz takes pride in protecting the rights of individuals against companies engaging in unfair business practices. She is an experienced attorney in the areas of the Lemon Law, Consumer Warranty, and the Fair Debt Collection Practices Act. As the Firm’s brief writing specialist, Jen performs most of the Firm’s writing and research tasks and supports the Firm’s litigation efforts by working side-by-side with the other attorneys to craft successful motions and responsive briefs on a wide variety of complex legal issues.

Jen received her bachelor’s degree, magna cum laude, from Baldwin-Wallace College, where she majored in history and philosophy, and minored in literature and political science. She honed her legal writing skills as managing editor for the Cleveland State Law Review and as a research assistant working in the area of legal ethics. After earning her law degree, cum laude, from the Cleveland-Marshall College of Law, Jen handled cases for a small firm with a focus on landlord-tenant law. She is a member of the West Shore Bar Association and a licensed Ohio attorney in good standing.

Outside the law, Jen is an avid runner, a published author, and an award-winning photographer. Her work has been featured by the Cleveland Metroparks, U.S. Fish and Wildlife Service, and the National Park Service.


They sent me a letter, about there firm, I called them and they explained what they did and how they may be able to help me.... I wasn’t sure at first but then They set me up to talk to the lawyer himself, and was assuring on what they do. Was up front and didn’t ask for any money up front so I proceeded and just like they said in about 6 weeks they called and had an offer to settle and we discussed our options and didn’t settle and they went back with a counter and got me more than I thought was possible. They had my best interests in mind. Would recommend them to anyone.read more
Brent Kochis
Brent Kochis
00:14 26 Sep 20
They made my lemon law case easy to deal with and got me results.
Kelly Carson
Kelly Carson
16:05 25 Sep 20
Very quick responses to all questions. Friendly and Professional service. I will definitely call them again, if the need... arises! Very cost friendly too. They won my disability case for SSA on the 1st try!read more
laura varisco
laura varisco
00:53 19 Sep 20
The staff was very patient with my questions. My emails and phone calls were answered professionally and timely. I always... knew where my case stood and the timeline for any activity. Staff was very friendly and kind throughout the entire process. My claim was not millions but I never felt like that made me less of a client. They treated me just like it was worth millions to them. I was nervous to take on a car company and they put me at ease and helped me to navigate the system and process. I can't thank them enough!read more
Avalene Neininger
Avalene Neininger
13:33 07 Sep 20
I received a mailing for a class action lawsuit on my 2016 Chevy Malibu. I called Kahn & Associates and spoke with them and... they let me know right away that I had a valid claim outside of the class action. They handled my case with kindness and precision. Quick response to emails and phone calls. Robert gave me this honest opinions and listened to my concerns. I was able to settle the Chevy for more than I thought I was going to receive.read more
Carmen Daniel
Carmen Daniel
13:11 01 Sep 20
I'm totally impressed with their commitment in doing all the research and findings for my case and keeping me updated on... everything, you all show your professionalism and integrity. thank youread more
Terry Danzy
Terry Danzy
23:30 20 Aug 20
All of these great reviews that you read about Mr. Bo Jeffries are on point (very real)! He keeps you informed along the way... and doesn’t mind answering questions. But, I also want to give credit to the awesome support staff, a.k.a., the super Paralegals! EVERY time I called and they answered they were always professional, knowledgeable and helpful. NEVER once did I feel like I was bothering them. That is a rare GEM. This clearly shows two invaluable things with respect to Kahn & Associates: (i) the tone-from-the-top exudes strong leadership and core values, and (ii) that the Owner(s)/Partner(s) of this law firm value their staff and understand the importance of proper paralegal (staff) utilization. I am beyond impressed to say the least!To give you an idea on how long you MAY have to wait for your settlement check once an agreement is reached- Settlement agreement reached on 6/18/20. Cash settlement received 8/7/20.I would highly recommend Kahn & Associates. I would use them again if ever needed (although, hopefully not).read more
Stacey
Stacey
16:52 12 Aug 20
I didn't expect anything, but they got me a settlement on my Cadillac under a breach of warranty issue.They had one offer... and said they could get more, and they did. I would recommend themread more
David Baker
David Baker
03:18 11 Aug 20
This firm was very easy to work with and got the job done. Courteous to work with. Highly recommend and would use again if... need be.read more
Diann Hamons
Diann Hamons
17:48 10 Aug 20
They was simply amazing thank you guys for taking care of my lemon law you went above and beyond for me !!
Bryan moracco
Bryan moracco
17:05 07 Aug 20
I had a very positive experience dealing with my lemon lawsuit for Chevy Equinox. Kahn and Associates made it very simple... and quick. I would definitely work with them again and recommend their law firm.read more
Jennifer Abraham
Jennifer Abraham
00:32 05 Aug 20
I am completely satisfied with the professionalism of all at Kahn & Associates. Dan Shervelli, Victoria Eck and Jordan Wolf... works very well as a team. I am super grateful to have worked with them. Very precise and settled my case in little to no time. I definitely would recommend them to everyone. Thanks Guys stay safe and keep up the good work.read more
laronda simmons
laronda simmons
17:05 04 Aug 20
Did not expect anything. Thought it was a scam at first. After negotiating i got a descent settlement Not what i was told... at first but half. I will use them again if i need to.read more
Jason Baumgartner
Jason Baumgartner
02:51 23 Jul 20
The only reason I have not yet given 5 stars is because my case isn't resolved I gave four because of the professionalism.... Vickie has been wonderful and so have the other ladies that I've spoken to. When I called Kahn Associates I was at my wit's end.. These car manufacturers want to offer you a deal to go away they won't tell you that but that's what it is they're not interested in what's wrong and they're definitely not on the side of right. I am dealing with issues with my 2016 Ford Focus and I needed help and answers. I'm still waiting for my case to be resolved however I feel at ease knowing that I have a wonderful team of professionals handling this matterread more
Nicole Wilson
Nicole Wilson
21:48 18 Jul 20
Kahn & Associates, LLC, was wonderful in assisting us with our vehicle matters. The firm is very responsive, highly... professional, and well organized. A special thank you to Jordan for always making yourself available!read more
Brandon Copeland
Brandon Copeland
22:21 15 Jul 20
Very quick response time. I thought my settlement would take a year and it was only months
Sandi Steadman
Sandi Steadman
21:30 05 Jul 20
They were amazing, 10/10 would recommend! Very patient with me and great customer service!
Madison Parrett
Madison Parrett
21:51 24 Jun 20
Super friendly down to earth and knowledgeable staff and attorney Bo Jeffries . He responds to emails and calls... immediately, understanding the clients urgency and situations ..We won our case ! I highly recommend ! Thank you Kahn & Associatesread more
Beener K
Beener K
11:16 23 Jun 20
They helped us achieve a settlement for our minivan that had transmission issues. All communication happened via phone or... email, they were very responsive and answered all our questions. From the time we first contacted them until receiving our payment, it took only about 3 months, and even the covid shutdowns didn't affect their timelines. I would recommend Kahn & Associates to anyone needing help with lemon law.read more
Zuzana Lee
Zuzana Lee
16:24 22 Jun 20
Great folks to work with. Very responsive to my queries, and fast.
Bill Halm
Bill Halm
00:11 15 Jun 20
I expected to get nothing from Ford motor co.for the problems I had. I purchased a used vehicle with manufactures warranty... still in place, so there were zero expectations. These folks got an amazing settlement offer from Ford ( after an arbitrator awarded me $ 0.00 ) and then went back to Ford and got that offer increased.Couldn't be happier with the results.so if your not sure if you have rights or a case, give them a try.read more
rick doran
rick doran
04:26 09 Jun 20
Want to say a BIG Thank You Kahn and Associates !! Great people to work with !! Got me what I wanted for my lemon now I can... get it replaced with a new truck.read more
Guy Nelson
Guy Nelson
23:37 08 Jun 20
All questions was important to this company. And took the time to answer everyone of them.I would recommend this company... to anyone for good quality service. Thank you.read more
Perez Foster
Perez Foster
16:26 07 Jun 20
I cant say enough about Mr. JEFFRIES and his staff. They assisted me in everyway possible. Thank you again so much.Take... careread more
Melanie Otto
Melanie Otto
01:38 11 May 20
They are the best out there. They work hard for you and make it so easy. Very trust worthy! Thank you for everything you... did for me!read more
Debbie King
Debbie King
13:11 06 May 20
They were great! Jordan wolf , bo Jeffries! They were up front with me and didn’t beat Around the bush got me set and in a... good spot. Thank you everyone BEST PLACE !read more
Owl The great
Owl The great
21:13 15 Apr 20
Excellent service. The entire Kahn and Associates team was wonderful to work with, and extremely professional. They produced... results above and beyond my expectations. I would highly recommend Kahn & Associates for any Lemon Law issue.read more
Trent Schulz
Trent Schulz
02:40 10 Apr 20
Positive experience with assistance in lemon law for a personnel vehicle. I would recommend to others with a similar... problem requiring resolution. Associates kept me up to date on progress and answered questions in a timely manner.read more
Tim Rittenberger
Tim Rittenberger
13:15 08 Apr 20
Started with only a phone call. Once Kahn & asso. checked out my complaint of my transmission slamming into gear when... downshifting and it would cause the entire truck [GMC Sierra 2017] to vibrate only on occasion. So my local dealership kept telling me to bring it in while it was doing it. That was impossible so they told me to drive it till it broke down and IF still under warranty. they would come get it. Well Kahn & Asso. after my phone call was able to retrieve a substantial settlement due to the inability of the MFG. to repair my vehicle. These people at Kahn & asso. are great. Super easy to work with and they are on top of the lemon law that helped retrieve my settlement. THANK YOU KAHN & ASSOCIATES.read more
dan wheeldon
dan wheeldon
14:59 03 Apr 20
Easy to work with. Professional and courteous.
S. Jones
S. Jones
18:46 29 Mar 20
I would highly recommend Kahn & Associates for your law firm. They were very helpful with me receiving my settlement in very... short order. I don't think you could find a law firm that could do better for you with your case. I will use them again in the future should i need legal help again. 👍 😉read more
Mark Keith
Mark Keith
17:08 29 Mar 20
Kahn & Associates were awesome in handling my lawsuit! I got my check yesterday!!
Tina Jean Flaig
Tina Jean Flaig
16:03 28 Mar 20
Dan Scharville helped me out with a problem I was having with my Ford F-150 he was very informative and explained everything... clearly, everyone I spoke with was knowledgeable and friendly thank you for everythingread more
Dave Wilson
Dave Wilson
16:39 27 Mar 20
I would highly recommend Kahn and Associates for your problem vehicle help, and settlements.! I never met any member of the... Kahn team face to face. Everything was taken care of on line or by phone.( this was a big savings for everyone involved) I will be eighty yrs old very soon and not very computer literate, but we made it happen. I have told many people how Kahn operates. Thanks and keep up the good work! Larry L. Parkread more
Larry Park
Larry Park
14:35 20 Mar 20
from the beginning to the end Kahn & Associates we're great. Our attorney Bo Jeffries kept me informed thru the whole... process. He was very professional and patience with me calling him all the time. I would highly recommend them.read more
Susan Williamson
Susan Williamson
18:24 13 Mar 20
We had a great experience with Kahn & Associates. Bo Jefferies was very helpful and kept us informed as the process went... along. He answered any questions we had. He really stayed on top of what was going on. Would highly recommend Bo and his staff.read more
Gary Meyer
Gary Meyer
18:09 08 Mar 20
Bo Jeffries was quick and efficient in getting my claim started and seeing it to the end. I highly recommend Bo Jeffries... and the Khan and associates law firm. They can get it done for you too.read more
Chris Walker
Chris Walker
19:35 27 Feb 20
Bo Jeffries with Kahn and Associates was outstanding! Professional, Honest, Extremely Responsive to calls, texts, and... voicemails. Bo did everything he said he’d do for my mother’s case. I highly recommend Kahn and Associates! Thank You to all for your hard work!read more
Phillip Yanak
Phillip Yanak
00:41 26 Feb 20
We had an amazing experience working with this firm regarding our 2013 Chevy Equinox. Jordan kept us totally informed and... up to date while our attorney Dan Scharville worked with GM to get us a settlement. We would recommend this firm to anyone who has or is having auto issues.read more
Chuck Nell
Chuck Nell
15:26 19 Feb 20
I highly recommend them! They all were so nice and took care of my problem in a timely manner.
tina becherer
tina becherer
21:45 08 Feb 20
Bo and Jordan were amazing. I recommend Kahn & Associates to anyone who needs help. Amazing people to work with.
Lisa Forgach
Lisa Forgach
18:55 08 Feb 20
Kahn&Associates,LLC were great with my case and helped me out tremendously.
Angela Elswick
Angela Elswick
20:49 06 Feb 20
Kahn and Associates staff was very friendly and helpful. They made the process painless. I would highly recommend them to my... friends and family.read more
Patti Cooper
Patti Cooper
15:54 06 Feb 20
Kahn & Associates was stellar. They were able to settle my lemon law case effectively, and made smooth and easy what could... have been a difficult and painful process.I worked with Jordan Wolf and Bo Jeffries during my case and they went above and beyond. They kept in touch and were always able to answer my questions quickly.I would definitely recommend this firm to anyone that is in need of a lemon law attorney.read more
jjbyrd04
jjbyrd04
20:58 05 Feb 20
General Motors has let technology surpass quality, as I discovered after purchasing a 2015 Chevy Silverado LTZ. I had... problems with transmission and heating and cooling. I took it to several dealerships and it was the same story, "it's the nature of the vehicle" or "could not duplicate" or they wouldn't even look at it. I had one law office from Detroit contact me and I sent them all the receipts and documentation that I took the truck in because I had a complaint. After several months of waiting to see what they was going to do for me I got a letter from them saying 'they just dropped my case'. Then I got a letter from Kahn and Associates, at first I was very skeptical, but I sent them the same documentation that I sent the other firm and it wasn't long after that I got positive results. GM made an offer and we settled. It was a substantial amount, therefore in my opinion GM knew there product was substandard, and admitted the same by making a settlement. I would recommend, Kahn and Associates, to anybody that has a GM product and the documentation of proof to get satisfaction for buying a lemon. The truck only has 50K miles on it and the defrost system still leaves coolant on the inside of the windshield. I'm on my way to the bank now and when the weather get's a little better I'll have the heat system replaced thanks to Kahn and Associates.read more
David Bradley
David Bradley
20:14 05 Feb 20
Better Business Bureau Top Rating
National Organization of Social Security Claimants’ Representatives
Ohio State Bar Association
Super Lawyers
Plain Dealer
For Every Client Helped a Donation is Made to Charity
American Automobile Association

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