North Carolina Lemon Law

NC Lemon Law Summary

This is a summary of the North Carolina Lemon Law Statute.  The Federal Lemon Law Statute (or Magnuson-Moss Warranty Act) can be found here.

Covered Vehicles:
Motor vehicles sold or leased in North Carolina, under 10,000 lbs. GVW, excluding house trailers. Includes motorcycles.

Repair Attempts or Days out of Service:
4 repair attempts or more than 20 days out of service during any 12 month period.

Coverage Period:
2 years or 24,000 miles or express warranty whichever is greater.


North Carolina Lemon Law Statute

Article 15A, Chapter 20, Section 351
New Motor Vehicles Warranties Act

20-351 Purpose.
This Article shall provide State and private remedies against motor vehicle manufacturers for persons injured by new motor vehicles failing to conform to express warranties.

20-351.1 Definitions.
As used in this Article:

(1) “Consumer” means the purchaser, other than for purposes of resale, or lessee from a commercial lender, lessor, or from a manufacturer or dealer, of a motor vehicle, and any other person entitled by the terms of an express warranty to enforce the obligations of that warranty.
(2) “Manufacturer” means any person or corporation, resident or nonresident, who manufactures or assembles or imports or distributes new motor vehicles which are sold in the State of North Carolina.
(3) “Motor vehicle” includes a motor vehicle as defined in G.S. 20-4.01 which is sold or leased in this State, but does not include “house trailer” as defined in G.S. 20-4.01 or any motor vehicle with a gross vehicle weight of 10,000 pounds or more.
(4) “New motor vehicle” means a motor vehicle for which a certificate of origin, as required by G.S. 20-52.1 or a similar requirement in another state, has never been supplied to a consumer, or which a manufacturer, its agent, or its authorized dealer states in writing is being sold as a new motor vehicle.

20-351.2 Require repairs.
When mileage warranty begins to accrue.

(a) Express warranties for a new motor vehicle shall remain in effect at least one year or 12,000 miles. If a new motor vehicle does not conform to all applicable express warranties for a period of one year, or the term of the express warranties, whichever is greater, following the date of original delivery of the motor vehicle to the consumer, and the consumer reports the nonconformity to the manufacturer, its agent, or its authorized dealer during such period, the manufacturer shall make, or arrange to have made, repairs necessary to conform the vehicle to the express warranties, whether or not these repairs are made after the expiration of the applicable warranty period.
(b) Any express warranty for a new motor vehicle expressed in terms of a certain number of miles shall begin to accrue from the mileage on the odometer at the date of original delivery to the consumer.

20-351.3 Replacement or refund; disclosure requirement.

(a) When the consumer is the purchaser or a person entitled by the terms of the express warranty to enforce the obligations of the warranty, if the manufacturer is unable, after a reasonable number of attempts, to conform the motor vehicle to any express warranty by repairing or correcting, or arranging for the repair or correction of, any defect or condition or series of defects or conditions which substantially impair the value of the motor vehicle to the consumer, and which occurred no later than 24 months or 24,000 miles following original delivery of the vehicle, the manufacturer shall, at the option of the consumer, replace the vehicle with a comparable new motor vehicle or accept return of the vehicle from the consumer and refund to the consumer the following:

(1) The full contract price including, but not limited to, charges for undercoating, dealer preparation and transportation, and installed options, plus the non-refundable portions of extended warranties and service contracts;
(2) All collateral charges, including but not limited to, sales tax, license and registration fees, and similar government charges;
(3) All finance charges incurred by the consumer after he first reports the nonconformity to the manufacturer, its agent, or its authorized dealer; and
(4) Any incidental damages and monetary consequential damages.

(b) When consumer is a lessee, if the manufacturer is unable, after a reasonable number of attempts, to conform the motor vehicle to any express warranty by repairing or correcting, or arranging for the repair or correction of, any defect or condition or series of defects or conditions which substantially impair the value of the motor vehicle to the consumer, and which occurred no later than 24 months or 24,000 miles following original delivery of the vehicle, the manufacturer shall, at the option of the consumer, replace the vehicle with a comparable new motor vehicle or accept return of the vehicle from the consumer and refund the following:

(1) To the consumer:

a. All sums previously paid by the consumer under the terms of the lease;
b. All sums previously paid by the consumer in connection with entering into the lease agreement, including, but not limited to, any capitalized cost reduction, sales tax, license and registration fees, and similar government charges; and
c. Any incidental and monetary consequential damages.

(2) To the lessor, a full refund of the lease price, plus an additional amount equal to five percent (5%) of the lease price, less eighty-five percent (85%) of the amount actually paid by the consumer to the lessor pursuant to the lease. The lease price means the actual purchase cost of the vehicle to the lessor.

In the case of a refund, the leased vehicle shall be returned to the manufacturer and the consumer’s written lease shall be terminated by the lessor without any penalty to the consumer. The lessor shall transfer title of the motor vehicle to the manufacturer as necessary to effectuate the consumer’s rights pursuant to this Article, whether the consumer chooses vehicle replacement or refund.
(c) Refunds shall be made to the consumer, lessor and any lien holders as their interests may appear. The refund to the consumer shall be reduced by a reasonable allowance for the consumer’s use of the vehicle. A reasonable allowance for use is that amount directly attributable to use by the consumer prior to his first report of the nonconformity to the manufacturer, its agent, or its authorized dealer, and during any subsequent period when the vehicle is not out of service because of repair. “Reasonable allowance” is presumed to be the cash price or the lease price, as the case may be, of the vehicle multiplied by a fraction having as its denominator 100,000 miles and its numerator the number of miles attributed to the consumer.
(d) If a manufacturer, its agent, or its authorized dealer resells a motor vehicle that was returned pursuant to this Article or any other State’s applicable law, regardless of whether there was any judicial determination that the motor vehicle had any defect or that it failed to conform to all express warranties, the manufacturer, its agent, or its authorized dealer shall disclose to the subsequent purchaser prior to the sale:

(1) That the motor vehicle was returned pursuant to this Article or pursuant to the applicable law of any other State; and
(2) The defect or condition or series of defects or conditions which substantially impaired the value of the motor vehicle to the consumer.

Any subsequent purchaser who purchases the motor vehicle for resale with notice of the return, shall make the required disclosures to any person to whom he resells the motor vehicle.

20-351.4 Affirmative defenses.
It is an affirmative defense to any claim under this Article that an alleged nonconformity or series of nonconformities are the result of abuse, neglect, odometer tampering by the consumer or unauthorized modifications or alterations of a motor vehicle.

20-351.5 Presumption.

(a) It is presumed that a reasonable number of attempts have been undertaken to conform a motor vehicle to the applicable express warranties if:

(1) The same nonconformity has been presented for repair to the manufacturer, its agent, or its authorized dealer four or more times but the same nonconformity continues to exist; or
(2) The vehicle was out of service to the consumer during or while awaiting repair of the nonconformity or a series of nonconformities for a cumulative total of 20 or more business days during any 12-month period of the warranty, provided that the consumer has notified the manufacturer directly in writing of the existence of the nonconformity or series of nonconformities and allowed the manufacturer a reasonable period, not to exceed 15 calendar days, in which to correct the nonconformity or series of nonconformities. The manufacturer must clearly and conspicuously disclose to the consumer in the warranty or owners manual that written notification of a nonconformity is required before a consumer may be eligible for a refund or replacement of the vehicle and the manufacturer shall include in the warranty or owners manual the name and address where the written notification may be sent. Provided, further, that notice to the manufacturer shall not be required if the manufacturer fails to make the disclosures provided herein.

(b) The consumer may prove that a defect or condition substantially impairs the value of the motor vehicle to the consumer in a manner other than that set forth in subsection (a) of this section.
(c) The term of an express warranty, the one-year period, and the 20-day period shall be extended by any period of time during which repair services are not available to the consumer because of war, strike, or natural disaster.

20-351.6 Civil action by the Attorney General.
Whenever, in his opinion, the interests of the public require it, it shall be the duty of the Attorney General upon his ascertaining that any of the provisions of this Article have been violated by the manufacturer to bring a civil action in the name of the State, or any officer or department thereof as provided by law, or in the name of the State on relation of the Attorney General.

20-351.7 Civil action by the consumer.
A consumer injured by reason of any violation of the provisions of this Article may bring a civil action against the manufacturer; provided, however, the consumer has given the manufacturer written notice of his intent to bring an action against the manufacturer at least 10 days prior to filing such suit. Nothing in this section shall prevent a manufacturer from requiring a consumer to utilize an informal settlement procedure prior to litigation if that procedure substantially complies in design and operation with the Magnuson-Moss Warranty Act – Federal Lemon Law, 15 USC 2301 et seq., and regulations promulgated there under, and that requirement is written clearly and conspicuously, in the written warranty and any warranty instructions provided to the consumer.

20-351.8 Remedies.
In any action brought under this Article, the court may grant as relief:

(1) A permanent or temporary injunction or other equitable relief as the court deems just;
(2) Monetary damages to the injured consumer in the amount fixed by the verdict. Such damages shall be trebled upon a finding that the manufacturer unreasonably refused to comply with G.S. 20-351.2 or G.S. 20-351.3. The jury may consider as damages all items listed for refund under G.S. 20-351.3;
(3) A reasonable attorney’s fee for the attorney of the prevailing party, payable by the losing party, upon a finding by the court that:

a. The manufacturer unreasonably failed or refused to fully resolve the matter which constitutes the basis of such action; or
b. The party instituting the action knew, or should have known, the action was frivolous and malicious.

20-351.9 Dealership liability.
No authorized dealer shall be held liable by the manufacturer for any refunds or vehicle replacements in the absence of evidence indicating that dealership repairs have been carried out in a manner substantially inconsistent with the manufacturers’ instructions. This Article does not create any cause of action by a consumer against an authorized dealer.

20-351.10 Preservation of other remedies.
This Article does not limit the rights or remedies which are otherwise available to a consumer under any other law.


Very fast attention to case. Attorney was in constant communication. Always made aware of the status of my case. I would... highly recommend this firm.read more
Jeffrey Leach
Jeffrey Leach
1705014102
The progress was quick and easy. From doing the paperwork to receiving the check in the mail.Definitely glad we... called!Mike Maysread more
Cindy Mays
Cindy Mays
1704239675
They did a awesome job. They where always helpful and understanding. Each and every phone meeting, was on time. I was... skeptical at first, because I live in N.C. and they are out of O.H.. I will recommend them to everyone. Thank you Hanna, and everyone there. Have a Merry Christmas and a Happy New Yearread more
Timothy Hardee
Timothy Hardee
1703269893
Very good job I highly recommend this firm thanks for all your hard work
Ronald Jones
Ronald Jones
1703267623
Fast effective and very hard working..
Jordan Temple
Jordan Temple
1702602721
I highly recommend Kahn & Associates for anyone who has to deal with the lemon law for a car they have. They made it a fast... and simple process, and answered any questions I had. They saved me more money as the manufacture wanted to deduct mileage of the car from my refund. My attorney informed me that they cannot do that in my state.Overall I am very satisficed with the services Kahn & Associates provided.read more
Mitchell DeLambo
Mitchell DeLambo
1702224225
I am so grateful and thankful for the help that attorney Daniel Scharville and the paralegal Victoria did. They are an... amazing team I couldn’t be happier with the outcome. I bought a brand new 2023 Chevrolet Tahoe rst that started to make engine noise a few months into ownership. I took it to the dealership and they told me this was normal. Engine noise on a new expensive vehicle is not normal they had my truck for five weeks only to tell me this is normal. I tried speaking to the staff at the dealership and everyone blew me off. I was so disappointed because when they wanted me to buy the truck they were calling me everyday and when I needed customer service no one would help. So I called Kahn and associates and attorney Danial Scharville and Victoria handled it and got me results. Thank you so much for your time and effort it is greatly appreciated. If you need a lemon law attorney don’t hesitate to give them a call.read more
Rick Alvarez
Rick Alvarez
1701423104
Kahn and Associates completed my lemon law claim. Victoria, Jordan, and Dan were very helpful and quick to respond to all of... my concerns. If you are having problems with your new vehicle, document everything and keep taking it back to the dealership.read more
Tricky Ricky
Tricky Ricky
1701133891
We had problems with our Ford Expedition and your team helped us with advise and assistance for settlement with Ford Motor... company. Great job.read more
Niranjan Patel
Niranjan Patel
1700335549
Kahn & Associates, L.L.C. did exactly what they said they were going to do. The process took about a month and my check... arrived. They kept me informed along the way. - Mikeread more
Michael Ray Skibbe
Michael Ray Skibbe
1699981435
Great attorney's office 6 months from start to finish our lemon law 22 Ram 1500 classic tradesmen. Couldn't be happier!
William Albright
William Albright
1699635713
It was a pleasure to work with Don Scharville and Kahn & Associates, LLC. Very informative, easy to work with and most... importantly a quick resolution!read more
Marko Dzinovic
Marko Dzinovic
1699400036
Kahn & Associates worked quickly to settle my claim against Ford Motor Co. involving my 2018 Focus transmission. Although... there is no way Ford will do a buy-back, the good folks at Kahn & Associates cut me a break on their fees so that I may use the settlement to purchase an extended warranty to cover the Focus as long as I own it.Thanks Guys & Galsread more
Bill Graser
Bill Graser
1699311310
Would work with this firm again.
Chad Leopold
Chad Leopold
1698857863
I can't stress enough how happy I am with the services that I received from the entire staff. I had a '22 jeep gladiator... that left me stranded on the side of the road. I reached out to see what my options were. We proceeded with the lemon buyback. The process started in February and took until October to be finalized at no fault of this firm. Throughout the entire time, the service and communication was exceptional. If I ever had any questions, they were answered within a couple hours. Thank you for all your help!read more
Scott Vojtkofsky
Scott Vojtkofsky
1698768587
Khan and Associates did a terrific job on my lemon law case! My attorney; Dan Scharville and his teammates Victoria and... Jordan did a great job of keeping things on pace. I thought I was their only client! I really liked the check they sent me too!Thanks again!read more
Scott Frisky
Scott Frisky
1698347420
Awesome experience with Kahn & Associates, LLC
Benita Parker
Benita Parker
1697935145
Help me get a resolution would definitely recommend
Michael Findo
Michael Findo
1697904777
This turned out to be smooth process thanks to Kahn & Associates.
Matt Robison
Matt Robison
1697733432
We were involved in the 2020 Jeep Gladiator Lemon Law Suite. Kahn & Associates were amazing and made this process so easy... for us. We are very grateful for all of their help.read more
genia carter
genia carter
1697497003
Khan and Associates were very professional and accomdating with good end results. We highly recommend them.
David Martin
David Martin
1697130212
I bought a 2021 Ford Expedition, brand new, and custom built. From day 1 there were issues, more visits to the dealer than... I can count, and alway told" the issue could not be replicated " . I felt that I was not heard and that Noone took my concern seriously. I contacted Kahn and Associates after coming to my breaking point in July of 2023, by August I had my settlement agreement, which I countered, and in September they were able to receive the compensation and disburse funds. I would say that the more Information that you have, the faster the firm can work, and the entire staff was very quick to respond to my questions.Thanks again!read more
ashley Stewart
ashley Stewart
1696877902
They worked hard to get GM to paid for the problems I had with a 2021 chevy silverado. These lawyers work for you not the... car manufacturer and get results. It takes time like everything else. They never gave in and was able to get an award that satisfy me.read more
Dean Butte
Dean Butte
1696876259
I wantto say Kahn And Associates in Independence is the best. I contacted them for a lemon law case on my 2023 Mazda CX-50.... They really took the time to explain everything to me about my case I didn't think I had a case but Khan AND Associates won me my lemon law case. THEY are VERY professional I would recommend them to anyone and will use them again.I am so glad that I gave them an opportunity to handle and do business with this law firm.The whole staff Including Jourdan was a pleasure to meet. I WANT TO THANK YOU ALL FOR TAKING MY CASE AND I REALLY APPRECIATE THE WINNING outcome.read more
Olivia Twist
Olivia Twist
1696697929
When a letter from this office first came in the mail, I thought it was a scam .however this was far from the truth .It is... legit and I was able to qualify for a check . The attys explain everything from how it works,what they do and how long to expect a check .so give them a try and be patient while waiting for the check. It will come and in my case perfect timing as my dishwasher broke .Very proffesional friendly staff .Thank you for your support and excellent service .Sincerely Joie Hread more
Joie Hoeffel
Joie Hoeffel
1696125496
Excelente trato buen trabajo resolvieron mi problema obtuve mi compensación recomiendo 100% gracias
Wilmer Moreno
Wilmer Moreno
1696091590
We are so thankful we pursued lemon law with Kahn & Associates. The process was easy due to their guidance and expertise.... They were patient with us as we took longer than expected with paperwork and answered any questions we had. Thank you!!read more
kiera carr-garrity
kiera carr-garrity
1696014794
Very professional, quick to the problem and helped settle my case very professional and quickly. Would use this office again... if I ever needed to. Thank youread more
Melissa Goldberg
Melissa Goldberg
1696013989
Excellent service! Everyone was extremely helpful and patient throughout the entire process and consistent with... communication.read more
Lindsay B
Lindsay B
1694975871
They helped me get ford's attention regarding my warranty repair work on my 22 ford bronco and a nice settlement to boot... after it being at the dealership for 66 days. Definitely would go through them again.read more
Michelle Sumer
Michelle Sumer
1694967511
Attorneys and office both were attentive along with what I felt was a successful result. I would recommend.
michael sepe
michael sepe
1694890186
Great attention to detail and customer service!
steven sexton
steven sexton
1694715470
Great service with great results! Thank you so much!
Julie Gilreath Smith
Julie Gilreath Smith
1694603416
They did an awesome job and they was able to get my money back I was out several thousand dollars in repairs for my truck. I... was very thankful that got in touch with me to help me get my truck fixed also from Fordread more
Mel Cameron
Mel Cameron
1694361464
Bought a new 2022 Silverado and after 4 days I had engine problems. Dealer was able to repair the truck which took just over... 2 months. They replaced the whole engine. I did a quick Google search of lemon law lawyers in Ohio, to which I found Kahn and Associates. I explained my situation and they assured me I would have no issues receiving compensation. Everything was super simple, no payment to them and all business was held over the phone so I didn't have to take off work to meet/discuss my situation. I had a few questions during the whole process and they were quick and very helpful the entire time. At the end of the ordeal I did a cash and keep settlement, to which I was very surprised with the outcome. I would recommend Kahn and Associates to anyone with a nuisance vehicle just to weigh out options.read more
Cody Chinn
Cody Chinn
1694286918
I would use you and your firm anytime.Iwill also recommend you.Thank you and God bless y’all
Clayton Briggs
Clayton Briggs
1694025885
After searching online for 'lemon law attorneys' I'm glad I landed on Kahn and Associates! They were quick to reply to my... inquiry and provided an informative consultation right off the bat. Throughout the process the team was responsive to my emails/calls and always happy to answer questions. I appreciated how they set reasonable expectations. Despite their caution that my car wouldn't be repurchased by the manufacturer, that's what ultimately happened. I credit Bo, Victoria, and Jordan for the surprise positive ending. They were diligent, detail oriented and patient [with me]. You couldn't ask for a better advocate if you're dealing with a lemon!read more
Adam Brown
Adam Brown
1693082590
The lawyer assigned to my case was awesome! He fought to get me the most money I could get. Thank you
Brian Obrien
Brian Obrien
1692734205
Kahn & Associates, LLC found me after I had given up on my battle with Williams Buick GMC in Charlotte North, Carolina and... GMC corporate all together. I had purchased a brand new 2022, GMC AT4, 1500. The night that I drove my truck home, I noticed that the engine was making a very high-pitched, squealing noise. The very next day I called the salesman that sold me the truck, Dom Larricia. He told me that should not be happening and to please bring the truck back in the very next business day to have the engine looked at they supposedly had repaired it. Once back home out of the city, I noticed that the squealing sound came back once I reached 40 mph or over. I called Dom back and he asked me to bring the truck back in for service. Please keep in mind that the service dealership is over one hour from my home. Once I arrived at my second trip to Williams Buick GMC they placed me in a loaner truck and kept my truck for two weeks. After two weeks, I received a call stating that the truck had some parts replaced and I could come pick up my truck. I returned their vehicle with the same amount of gas that I received it at. They returned my truck to me on an empty tank with 10 miles left on the range. I drove my truck home and for one day there was no squealing sound, after that the sound came back. At this point, I could not afford the gas and the time off from work to continuously drive one hour from my home to not have the issue fixed. I did receive a call from Dom stating that he needed me to fill out the survey stating that I was pleased and happy with the service and condition of my vehicle from the sale. I read the survey and could not honestly answer the questions, considering the condition of the vehicle and the issues that I was having. I stated I wish to have a vehicle completely fixed and then I could leave an honest rating. Once Dom found out that I would not basically lie for him on the survey, he told me he would no longer be helping me and he would be sitting on the sidelines the rest of the time that I needed assistance from Williams Buick, GMC. With several calls to the management staff Zack, Strickland, I was basically left with no help and no hope. I kept the truck for several months in my garage and my wife and I were trying to decide what to do. One evening I received a letter from Kahn & Associates, LLC stating that they had talked with a marketing firm and found that I had purchased a truck and other customers that had the same model had issues that mirrored the same complaints that I had. Mr. Jeffries, who works with Kahn & Associates, LLC asked me to set up an appointment to discuss what he could do concerning the lemon law. I was hesitant at first, as I had never dealt with anything like this. The staff at Kahn & Associates, LLC went above and beyond to alleviate my worries and concerns. They took my statement and I was able to provide them with paperwork including repair receipts. Once all paperwork was completed, it was only a matter of days until Williams Buick GMC contacted me to schedule my repair. They immediately took the time and got the help they needed to repair my truck. I feel personally that if it was not for Kahn & Associates, LLC I would have never received any repairs or help. I would highly recommend Kahn & Associates, LLC for all of your lemon law needs. My truck is now repaired and running great. Kahn & Associates, LLC did not stop at repairs, they saw that I was financially compensated for the time that I wasted dealing with Williams Buick, GMC. I don’t know where I would be without Kahn & Associates, LLCread more
Matthew Cline
Matthew Cline
1692449580
Excellent customer service! I appreciate that this firm is able to help people to obtain fair treatment from a large... corporation. They have the knowledge and skills to obtain a proper result quickly.read more
Lisa Clark
Lisa Clark
1692446350
They were very good to work with, everything went great and they performed exactly as expected.
Raymond
Raymond
1692042831
I've been having lots of issues with one of the car manufacturers. Then I came across Kahn and Associates who helped me... with some of those issues as I felt like I was being taken advantage of again. We came up with a plan and helped me recover a bit of the money lost and feel back in control. Thank you!read more
Joey Raska
Joey Raska
1691895737
Great Law firm! Communication was awesome, anything I needed was explained very well, always friendly and caring!Highly... recommendread more
Tracy Porter
Tracy Porter
1691799396
So very helpful and attentive to every detail!! Everything was settled to our upmost satisfaction!!
Pam Boswell
Pam Boswell
1691182666
Great experience with this firm. I would highly recommend.
Gail Barefoot
Gail Barefoot
1690924403
After hearing great things about this law firm, I had the pleasure of dealing with them firsthand. They promised they would... do all they could and they delivered. They were able to get a settlement from the manufacturer and I got to keep my truck. I had 3 major problems that the dealer fixed but it took months.. A++++++++read more
Gregory B. Bray
Gregory B. Bray
1669809370
They were very professional and worked with me from the very 1st day I called about my car. Even though I had issues with... getting my proper paperwork they stayed with me all the way!read more
Phyllis Kimball-Cozart
Phyllis Kimball-Cozart
1661693916
I cannot recommend them enough!! After dealing with several serious transmission/engine power/electrical defects with no... service center able to fix it, I decided I’d had enough. After hours of researching, I discovered Lemon Law.. I decided to reach out to several law firms. A couple contacted me back, but gave me little hope for a case because I was technically outside of certain specifications to file. It was a little discouraging, and I was ready to take the loss from this vehicle and move on.
HOWEVER, once Kahn & Associates contacted me, they gave me the go-ahead to file and ensured me that they could help me. They explained the ways around it and the federal laws that apply, as well. So I completed the initial consultation and was contacted by Bo Jeffries shortly after.. and when I tell you that EVERY SINGLE communication from that office from there on out was beyond professional and timely, I’m serious. Bo contacted me via phone for our first conversation. He was patient with me, as I was literally at work during the call, but was desperately wanting to speak with him. I had to pause and put him on hold a couple of times.. I also had many questions and scenarios to run by him.. he was so pleasant.. down to earth.. patient.. kind.. and treated me like I was a million dollar client!! I was contacted shortly after that by Victoria Eck, the paralegal for his team, and was given updates on my case.. and I have to say that Vicki is the best!! She is so kind and also incredibly patient with me.. she was so quick to respond to any questions I had, and I mean she has ALWAYS emailed back within MINUTES.. And as we got the ball really rolling into the case, Bo and Vicki have kept me in contact.. I had some issues/delays completing the documentation for the discovery, and she was incredibly patient and helped me with questions and guided me through the process and explained anything I needed more detail on.. The bulk of the process was only the last couple months. I had all my documentation turned in, and in less than two weeks, Bo emailed me in the evening (yes, evening.. well after business hours) to deliver the amazing news that GM had settled, and it was DOUBLE the amount that Bo and I had discussed!! Even further, I had another question regarding settlement paperwork before returning to them, and Bo emailed back within minutes (in the evening and during the weekend) to give me an answer!! I cannot say enough great things about this law firm.. the entire staff is courteous and helpful.. and they will never treat you less than.. !! I’ve even called the office before for Victoria, and another staff member answered.. and even that lady was so kind and helpful and gave me what answer she could and then transferred me to Victoria’s voicemail.. I mean, they are ALL so wonderful.. I’m amazed at how truly wonderful these people are.. I’ve never filed a lawsuit against anyone, let alone something as big as General Motors.. so it was definitely nerve racking at first.. but after my communication with Bo and Victoria, I’ve never felt any nerves.. this whole thing was such a fast process, and I was kept up to date the entire time.. now, I am just going to patiently wait for the settlement check, so I can now get a better vehicle for myself and my child.. thanks again, you guys!! Truly the best!!
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K.B. Daniel
K.B. Daniel
1656755740
Very Satisfied with the outcome of my case handled by Kahn and Associates
Raymond M. Bishop
Raymond M. Bishop
1652745357
Easy to work with. Settled things quickly on my 2018 Silverado. l recommend them.
Tom Rentschler
Tom Rentschler
1652638599
They are very professional and did a amazing job concerning my Lemon Law Issue.
Daniel Miller
Daniel Miller
1647550372
I came into the with an open mind and felt I truly had nothing to lose. I never expected that everything would go in my... favor, and I am so grateful that I finally responded to the NUMEROUS lemon law letters that I had received regarding my 2017 Pacifica.

After taking it to the dealership, countless times (for the same issues) and being sent away like the issues were normal and nothing to worry about, it was SO nice to be heard and taken seriously by Craig at Kahn and Associates.

The process was painless, the gathered all of my information and then even more from the dealership and went to work. From start to finish, the process took roughly 4 months and the settlement money is in my account.

I was even able to trade in the vehicle with zero issues and the claim had no impact on my trade in value which was a huge concern of mine.

I already have, and will continue to refer my friends and family to Kahn and Associates.
read more
Kelsey Foltz
Kelsey Foltz
1647057952
every call and email was responded to almost immediately they did a great job on my case my check was sent to me and... received it in about a little bit over a week so that was great I would refer them to anybody if they have a problem with a vehicle for sureread more
Tammy Witherell
Tammy Witherell
1646681065
Thank you so much for my successful law suit. I am impressed how well you updated me and communicated the process. Thank you... Dan and Victoria.read more
Ellie Stiles
Ellie Stiles
1646027442
I had a great experience with Kahn & Associates. They helped me gain leverage to get my new car fixed and got a settlement... as well!read more
Michael Hardy
Michael Hardy
1638119133
I had the best experience with Kahn & associates they made a very stressful experience great between my new car being in the... shop numerous times and the dealership not doing anything just saying they couldn’t find the issue to my car problems I knew I would have to go over them I went to gm with my issues and they were also no help for my issues saying they couldn’t find the issues Kahn and associates got me a settlement for my issues fast and very easy hopefully I never need then again but I would definitely not hesitate to contact them and refer themread more
Krystal Northrop
Krystal Northrop
1634596443
They worked very hard my law suit and helped to get me a settlement on my car.
Janet G. Sims
Janet G. Sims
1632604302
They are very good at what they do and get positive results
Janet Webb
Janet Webb
1628114350
I recommend Kahn and associates to represent anyone having issues with their vehicles ( lemons). I'm satisfied with my... settlement and they always kept me updated by phone , text and email. Thanks for all you have done for me.read more
Tom Longeway
Tom Longeway
1617111533
I have a 2018 ram 2500, that I purchased new. The radio computer began acting up, shutting off and restarting at random. I... took the truck in four times over a short period, the dealership didn't want to replace it due to the said cost to be $6k, so they continued to do updates hoping it would fix the issue. I ended up contacting Chrysler, only then did the radio computer get fully replaced, which would make trip #5 to the dealership. Also in the meantime I contacted Kahn & Associates, due to the issue, and the length of time it took to get resolved, they fought in litigation and got me a settlement for myself. I am very pleased with the outcome, they handled everything, and they were very professional. The length of time from start to finish was a mere fraction of what it takes for a complete lemon lawsuit trial to go through the courts. I give Kahn & Associates a 5 out of 5.read more
BJ Wilson
BJ Wilson
1614345760
I would recommend you call them if you feel that you have been taken advantage of by a car company or car dealer., they will... make it right and get you what you deserve. They were wonderfulread more
Dwight Lee
Dwight Lee
1613387876
They were so helpful and did everything in a timely manner. Always there to answer questions. I highly recommend
Brigitte Williams Paugh
Brigitte Williams Paugh
1607634908
They were awesome! Listened and helped us with everything ! Didn’t take very long at all! Would advise anyone to use them
Sandy Willis
Sandy Willis
1604616093
Kahn and Associates were great with handling my issues with my GMC complaints. Victoria and Dan were very friendly and... efficient with my caseread more
Bob Thoman
Bob Thoman
1603128882
Great service, very professional and timely. They care about their clients and will do all they can to help them succeed.
Michelle Broome
Michelle Broome
1602105090
Dan Scharville helped me out with a problem I was having with my Ford F-150 he was very informative and explained everything... clearly, everyone I spoke with was knowledgeable and friendly thank you for everythingread more
Dave Wilson
Dave Wilson
1585327197
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