Michigan Lemon Law

MI Lemon Law Summary

This is a summary of the Michigan Lemon Law Statute.  The Federal Lemon Law Statute (or Magnuson-Moss Warranty Act) can be found here.

Covered Vehicles:
Four-wheel vehicles used for personal, family or household use, or fleets of less than 10, including pick-ups and vans, excluding buses, trucks and motor homes.

Repair Attempts or Days out of Service:
4 repair attempts – 30 business days out of service

Coverage Period:
Express warranty period or 1 year, whichever is first.


Michigan Lemon Law Statute

This is the actual text of the Michigan Lemon Law Statute.  The Federal Lemon Law Statute (or Magnuson-Moss Warranty Act) can be found here.

MCL 257.1401 – MCL 257.1410
New Motor Vehicle Warranties

257.1401 Definitions.
As used in this act:

(a) “Consumer” means 1 or more of the following:

(i) A person who purchases or leases a new motor vehicle for personal, family, or household use and not for the purpose of selling or leasing the new motor vehicle to another person.
(ii) A person who purchases or leases less than 10 new motor vehicles a year.
(iii) A person who purchases or leases 10 or more new motor vehicles a year only if the vehicles are purchased or leased for personal, family, or household use.
(iv) Any other person entitled to enforce the provisions of an express warranty pursuant to the terms of that warranty.

(b) “Lessee” means a person who, under a lease, acquires the right to possession and use of a new motor vehicle.
(c) “Lessor” means a person who, under a lease, transfers the right to possession and use of a new motor vehicle.
(d) “Manufacturer” means any person who manufactures, assembles, or is a distributor of new motor vehicles and includes an agent of a manufacturer but does not include a new motor vehicle dealer.
(e) “Manufacturer’s express warranty” means an express warranty as determined under the uniform commercial code, 1962 PA 174, MCL 440.1101 to 440.11102, offered by the manufacturer on a new motor vehicle.
(f) “Motor vehicle” means a motor vehicle as defined in section 33 of the Michigan vehicle code,1949 PA 300, MCL 257.33, that is designed as a passenger vehicle, or sport utility vehicle, but does not include a motor home, bus, truck other than a pickup truck or van, or a vehicle designed to travel on less than 4 wheels.
(g) “New motor vehicle” means a motor vehicle that is purchased or leased in this state or purchased or leased by a resident of this state and is covered by a manufacturer’s express warranty at the time of purchase or lease.
(h) “New motor vehicle dealer” means a person or that person’s agent who holds a dealer agreement for the sale of new motor vehicles, who is engaged in the business of purchasing, leasing, selling, exchanging, or dealing in new motor vehicles, and who has an established place of business in this state.
(i) “Person” means a natural person, a sole proprietorship, partnership, corporation, association, unit or agency of government, trust, estate, or other legal entity.
(j) “Resident of this state” means as follows:

(i) For an individual, an individual who is a legal resident of this state.
(ii) For a sole proprietorship or partnership, a sole proprietorship or partnership created pursuant to the laws of this state and its main office is located in this state.
(iii) For a corporation, a corporation that is a domestic corporation and was created under the laws of this state.
(iv) For an association, an association created pursuant to the laws of this state and its main office is located in this state.
(v) For a unit or agency of government, a unit or agency of government located in this state.
(vi) For a trust, estate, or other legal entity, a trust, estate, or other legal entity created pursuant to the laws of this state and that is located in this state.

(k) “Lease price” means the actual vehicle sales price paid by the lessor including any cash payment by the consumer and the sum equal to any allowance for any trade-in but excludes debt from any other transaction as well as any manufacturer to consumer discount, rebate, or incentive appearing in the agreement or contract that the consumer received or that was applied to reduce the purchase or lease cost. Additionally, any sales tax, license and registration fees, and similar government charges not included elsewhere paid by the lessor on behalf of the lessee are included as a part of lease price.
(l) “Purchase price” means the actual vehicle sales price listed on the buyer’s order including any cash payment by the consumer and the sum equal to any allowance for any trade-in but excludes debt from any other transaction as well as any manufacturer to consumer discount, rebate, or incentive appearing in the agreement or contract that the consumer received or that was applied to reduce the purchase cost. Additionally, any sales tax, license and registration fees, and similar government charges not included elsewhere paid by the consumer are included as a part of purchase price.

257.1402 Repair of defect or condition; report.
If a new motor vehicle has any defect or condition that impairs the use or value of the new motor vehicle to the consumer or which prevents the new motor vehicle from conforming to the manufacturer’s express warranty, the manufacturer or a new motor vehicle dealer of that type of motor vehicle shall repair the defect or condition as required under section 3 if the consumer initially reported the defect or condition to the manufacturer or the new motor vehicle dealer within 1 of the following time periods, whichever is earlier:

(a) During the term the manufacturer’s express warranty is in effect.
(b) Not later than 1 year from the date of delivery of the new motor vehicle to the original consumer.

257.1403 Replacement of motor vehicle or refund.
Allowance for use; reimbursement for towing costs and costs for rental vehicle; consent to replacement of security interest; presumption; performing repairs after expiration of warranty; extension of time for repair services.

(1) If a defect or condition that was reported to the manufacturer or new motor vehicle dealer pursuant to section 2 continues to exist and the new motor vehicle has been subjected to a reasonable number of repairs as determined under subsection (5), the manufacturer shall within 30 days, do either of the following as applicable:

(a) If the new motor vehicle was purchased, either replace the new motor vehicle with a comparable replacement motor vehicle currently in production and acceptable to the consumer or accept return of the vehicle and refund to the consumer the purchase price. A consumer shall have the right to demand a refund.
(b) If the new motor vehicle was leased, the consumer has the right to a refund of the lease price paid by the consumer. The consumer may agree to accept a comparable replacement vehicle in lieu of a refund for the lease price paid. If the consumer agrees to accept a replacement vehicle, the lease agreement shall not be altered except with respect to the identification of the vehicle.

(2) The purchase price or lease price includes the cost of any options or other modifications installed or made by or for the manufacturer, and the amount of all other charges made by or for the manufacturer, less a reasonable allowance for the consumer’s use of the vehicle, and less an amount equal to any appraised damage that is not attributable to normal use or to the defect or condition. A reasonable allowance for use is the purchase or lease price of the new motor vehicle multiplied by a fraction having as the denominator 100,000 miles and having as the numerator the miles directly attributable to use by the consumer and any previous consumer prior to his or her first report of a defect or condition that impairs the use or value of the new motor vehicle plus all mileage directly attributable to use by a consumer beyond 25,000 miles. If a vehicle is replaced or refunded under the provisions of this section, if towing services and rental vehicles were not made available without cost to the consumer, the manufacturer shall also reimburse the consumer for those towing costs and reasonable costs for a comparable rental vehicle that were incurred as a direct result of the defect or condition.
(3) If a court or an alternative dispute settlement procedure described in section 5 determines that a consumer has provided sufficient evidence that the vehicle did not provide reliable transportation for ordinary personal or household use for any period beyond the first 25,000 mileage usage period of the vehicle, the court or the alternative dispute settlement procedure may reduce the vehicle usage deduction for mileage beyond the first 25,000 mileage usage period only for the period beyond the 25,000 mileage usage period that the court or alternative dispute settlement procedure determines that the vehicle did not provide useful transportation for ordinary personal or household use. To determine if the vehicle did or did not provide useful transportation for ordinary personal and household use, the court or the alternative dispute settlement procedure shall consider all of the following:

(a) The number of repairs.
(b) The cost of the repairs.
(c) The number of days the vehicle was out of service.
(d) Whether the vehicle’s need for repair significantly affected the consumer’s ability to use the vehicle for personal or household functions.

(4) The provisions of this act do not affect the obligations of a consumer under a loan, sales, or lease contract or the secured interest of a secured party. The secured party shall consent to the replacement of the security interest with a corresponding security interest on a replacement motor vehicle that is accepted by the consumer in exchange for the motor vehicle having a defect or condition pursuant to subsection (1), if the replacement motor vehicle is comparable in value to the original motor vehicle. If for any reason the security interest in the new motor vehicle having a defect or condition pursuant to subsection (1) is not able to be replaced with a corresponding security interest on a new motor vehicle accepted by the consumer, the consumer shall accept a refund. A refund required under this subsection or subsection (1) shall be made to the consumer and the secured party, if any, as their interests exist at the time the refund is to be made. The lessor, if any, shall be notified if a refund is made to a lessee under this act. A lessor shall not assess a fee for early termination of a lease under this act.
(5) It shall be presumed that a reasonable number of attempts have been undertaken to repair a defect or condition if 1 of the following occurs:

(a) The same defect or condition that substantially impairs the use or value of the new motor vehicle to the consumer has been subject to repair a total of 4 or more times by the manufacturer or new motor vehicle dealer within 2 years of the date of the first attempt to repair the defect or condition, and the defect or condition continues to exist. Any repair performed on the same defect made pursuant to subsection (6) shall be included in calculating the number of repairs under this section. The consumer or his or her representative, before availing himself or herself of a remedy provided under subsection (1), and any time after the third attempt to repair the same defect or condition, shall give written notification, by return receipt service, to the manufacturer of the need for repair of the defect or condition in order to allow the manufacturer an opportunity to cure the defect or condition. The manufacturer shall notify the consumer as soon as reasonably possible of a reasonably accessible repair facility. After delivery of the vehicle to the designated repair facility, the manufacturer has 5 business days to repair the defect or condition.
(b) The new motor vehicle is out of service because of repairs for a total of 30 or more days or parts of days during the term of the manufacturer’s express warranty, or within 1 year from the date of delivery to the original consumer, whichever is earlier. The consumer, or his or her representative, before availing himself or herself of a remedy provided under subsection (1), and after the vehicle has been out of service for at least 25 days in a repair facility, shall give written notification by return receipt service to the manufacturer of the need for repair of the defect or condition in order to allow the manufacturer an opportunity to cure the defect or condition. The manufacturer shall notify the consumer as soon as reasonably possible of a reasonably accessible repair facility. After delivery of the vehicle to the designated repair facility, the manufacturer has 5 business days to repair the defect or condition.

(6) Any repairs required to be made under this act shall be made even if the repairs need to be performed after the expiration of the manufacturer’s express warranty. The defect needing repair must be a continuation of the original attempt to repair the defect.
(7) The term of an express warranty, and the 1-year, 30-day, and 5-day periods of time provided for in this section shall be extended because repair services were not available to the consumer because of war, invasion, strike, fire, flood, or other natural disaster.

257.1404 Other legal remedies not limited or prohibited.
Nothing in this act shall be construed to limit or prohibit any other legal remedy of a consumer regarding a breach of a manufacturer’s express warranty or an implied warranty for a new motor vehicle.

257.1405 Informal dispute settlement procedure.
If a manufacturer has established or participates in an informal dispute settlement procedure, the provisions of this act shall not apply to any consumer who has not first resorted to such procedure, if such procedure does all of the following:

(a) Complies with the Magnuson-Moss warranty–federal trade commission improvement act, Public Law 93-637, 88 Stat. 2183, and 16 C.F.R. 703 (1975). An informal dispute settlement procedure which the federal trade commission rules does not comply with 16 C.F.R. 703 (1975) shall be considered as not meeting the requirements of this subdivision.
(b) Requires that the manufacturer is bound by any decision reached if the consumer agrees to it.
(c) Provides that the consumer is not obligated to accept the decision and may pursue the remedies provided for under this act.
(d) Requires the manufacturer to initiate the process necessary to implement any final settlement not more than 30 days after the settlement has been reached.

257.1406 Defects or conditions to which act inapplicable.
This act does not apply to a defect or condition that is the result of either of the following:

(a) A modification not installed or made by or for the manufacturer.
(b) Abuse or neglect of the new motor vehicle or damage due to an accident that occurred after the new motor vehicle was purchased or leased by the consumer.

257.1407 Waiver of rights and remedies prohibited; recovery of costs, expenses, and attorneys’ fees.

(1) Any rights and remedies provided a consumer under this act may not be waived.
(2) A consumer who prevails in any action brought under this act may be allowed by the court to recover as part of the judgment a sum equal to the aggregate amount of cost and expenses, including attorneys’ fees based on actual time expended by the attorney, determined by the court to have been reasonably incurred by the consumer for or in connection with the commencement and prosecution of such action, unless the court in its discretion shall determine that such an award of attorneys’ fees would be inappropriate.

257.1408 Written statement to be included with title; type size; form.

(1) Until December 31, 1999 and after as provided in subsection (2), the secretary of state shall include with any title for a new motor vehicle a written statement, in 10-point boldfaced type, in substantially the following form:

“IMPORTANT: IF THIS VEHICLE IS DEFECTIVE YOU MAY BE ENTITLED UNDER STATE LAW TO REPLACEMENT OF IT OR A REFUND OF ITS PURCHASE PRICE. TO OBTAIN REPLACEMENT OR A REFUND, YOU MUST FIRST REPORT THE DEFECT IN WRITING TO THE MANUFACTURER AND YOU MAY BE REQUIRED TO FIRST ARBITRATE THE DISPUTE. IN ORDER TO PROTECT YOUR RIGHTS UNDER THIS LAW, YOU SHOULD:

1. KEEP COPIES OF ALL CORRESPONDENCE TO AND FROM THE MANUFACTURER AND THE DEALER.
2. KEEP COPIES OF ALL WORK ORDERS FOR REPAIRS ON THE VEHICLE INCLUDING THE DATE(S) THE WORK WAS PERFORMED AND THE MILEAGE ON THE VEHICLE AT THE TIME OF REPAIR.
3. FOLLOW ALL REQUIREMENTS OF THE WARRANTY, INCLUDING ANY REQUIREMENT THAT THE REPAIRS MUST BE DONE BY AN AUTHORIZED DEALER SPECIFIED BY THE MANUFACTURER. IF YOU HAVE ANY QUESTIONS REGARDING YOUR RIGHTS UNDER THIS LAW, CONSULT AN ATTORNEY OR OTHER QUALIFIED INDIVIDUAL.”

(2) Beginning January 1, 2000, the secretary of state shall include with documentation for a purchased or leased new motor vehicle a written statement, in 10-point boldfaced type, in substantially the following form:

“IMPORTANT: IF THIS VEHICLE IS DEFECTIVE YOU MAY BE ENTITLED UNDER STATE LAW TO REPLACEMENT OF IT OR A REFUND OF ITS PURCHASE PRICE OR LEASE PRICE, AS APPLICABLE. TO OBTAIN REPLACEMENT OR A REFUND, YOU MUST FIRST REPORT THE DEFECT IN WRITING TO THE MANUFACTURER AND YOU MAY BE REQUIRED TO FIRST ARBITRATE THE DISPUTE. IN ORDER TO PROTECT YOUR RIGHTS UNDER THIS LAW, YOU SHOULD:

1. KEEP COPIES OF ALL CORRESPONDENCE TO AND FROM THE MANUFACTURER AND THE DEALER.
2. KEEP COPIES OF ALL WORK ORDERS FOR REPAIRS ON THE VEHICLE INCLUDING THE DATE(S) THE WORK WAS PERFORMED AND THE MILEAGE ON THE VEHICLE AT THE TIME OF REPAIR.
3. FOLLOW ALL REQUIREMENTS OF THE WARRANTY, INCLUDING ANY REQUIREMENT THAT THE REPAIRS MUST BE DONE BY AN AUTHORIZED DEALER SPECIFIED BY THE MANUFACTURER. IF YOU HAVE ANY QUESTIONS REGARDING YOUR RIGHTS UNDER THIS LAW, CONSULT AN ATTORNEY OR OTHER QUALIFIED INDIVIDUAL.”

(3) Beginning January 1, 2000, the secretary of state shall include a summary of the provisions of this act on a database that is accessible to the public through the internet. As used in this section, “internet” means a worldwide interconnection of individual computers and computer networks and the facilities and equipment used to access those interconnected networks.

257.1409 Applicability of act.
This act shall apply to all new motor vehicles that are sold to the original consumer on or after the effective date of this act.

257.1410 Effect.
This act shall take effect 60 days after its enactment.

 

To take the Lemon Test, call our FREE “60 Second Lemon Law Assessment”™ Hotline at 1-888-LEMONS-1 to speak with an experienced lemon law attorney who, once they obtain all the required information, will evaluate your case in 60 seconds or less or fill out our online“60 Second Lemon Law Assessment*” review form and one of our experienced lemon law representatives will contact you.

 


Very fast attention to case. Attorney was in constant communication. Always made aware of the status of my case. I would... highly recommend this firm.read more
Jeffrey Leach
Jeffrey Leach
1705014102
The progress was quick and easy. From doing the paperwork to receiving the check in the mail.Definitely glad we... called!Mike Maysread more
Cindy Mays
Cindy Mays
1704239675
They did a awesome job. They where always helpful and understanding. Each and every phone meeting, was on time. I was... skeptical at first, because I live in N.C. and they are out of O.H.. I will recommend them to everyone. Thank you Hanna, and everyone there. Have a Merry Christmas and a Happy New Yearread more
Timothy Hardee
Timothy Hardee
1703269893
Very good job I highly recommend this firm thanks for all your hard work
Ronald Jones
Ronald Jones
1703267623
Fast effective and very hard working..
Jordan Temple
Jordan Temple
1702602721
I highly recommend Kahn & Associates for anyone who has to deal with the lemon law for a car they have. They made it a fast... and simple process, and answered any questions I had. They saved me more money as the manufacture wanted to deduct mileage of the car from my refund. My attorney informed me that they cannot do that in my state.Overall I am very satisficed with the services Kahn & Associates provided.read more
Mitchell DeLambo
Mitchell DeLambo
1702224225
I am so grateful and thankful for the help that attorney Daniel Scharville and the paralegal Victoria did. They are an... amazing team I couldn’t be happier with the outcome. I bought a brand new 2023 Chevrolet Tahoe rst that started to make engine noise a few months into ownership. I took it to the dealership and they told me this was normal. Engine noise on a new expensive vehicle is not normal they had my truck for five weeks only to tell me this is normal. I tried speaking to the staff at the dealership and everyone blew me off. I was so disappointed because when they wanted me to buy the truck they were calling me everyday and when I needed customer service no one would help. So I called Kahn and associates and attorney Danial Scharville and Victoria handled it and got me results. Thank you so much for your time and effort it is greatly appreciated. If you need a lemon law attorney don’t hesitate to give them a call.read more
Rick Alvarez
Rick Alvarez
1701423104
Kahn and Associates completed my lemon law claim. Victoria, Jordan, and Dan were very helpful and quick to respond to all of... my concerns. If you are having problems with your new vehicle, document everything and keep taking it back to the dealership.read more
Tricky Ricky
Tricky Ricky
1701133891
We had problems with our Ford Expedition and your team helped us with advise and assistance for settlement with Ford Motor... company. Great job.read more
Niranjan Patel
Niranjan Patel
1700335549
Kahn & Associates, L.L.C. did exactly what they said they were going to do. The process took about a month and my check... arrived. They kept me informed along the way. - Mikeread more
Michael Ray Skibbe
Michael Ray Skibbe
1699981435
Great attorney's office 6 months from start to finish our lemon law 22 Ram 1500 classic tradesmen. Couldn't be happier!
William Albright
William Albright
1699635713
It was a pleasure to work with Don Scharville and Kahn & Associates, LLC. Very informative, easy to work with and most... importantly a quick resolution!read more
Marko Dzinovic
Marko Dzinovic
1699400036
Kahn & Associates worked quickly to settle my claim against Ford Motor Co. involving my 2018 Focus transmission. Although... there is no way Ford will do a buy-back, the good folks at Kahn & Associates cut me a break on their fees so that I may use the settlement to purchase an extended warranty to cover the Focus as long as I own it.Thanks Guys & Galsread more
Bill Graser
Bill Graser
1699311310
Would work with this firm again.
Chad Leopold
Chad Leopold
1698857863
I can't stress enough how happy I am with the services that I received from the entire staff. I had a '22 jeep gladiator... that left me stranded on the side of the road. I reached out to see what my options were. We proceeded with the lemon buyback. The process started in February and took until October to be finalized at no fault of this firm. Throughout the entire time, the service and communication was exceptional. If I ever had any questions, they were answered within a couple hours. Thank you for all your help!read more
Scott Vojtkofsky
Scott Vojtkofsky
1698768587
Khan and Associates did a terrific job on my lemon law case! My attorney; Dan Scharville and his teammates Victoria and... Jordan did a great job of keeping things on pace. I thought I was their only client! I really liked the check they sent me too!Thanks again!read more
Scott Frisky
Scott Frisky
1698347420
Awesome experience with Kahn & Associates, LLC
Benita Parker
Benita Parker
1697935145
Help me get a resolution would definitely recommend
Michael Findo
Michael Findo
1697904777
This turned out to be smooth process thanks to Kahn & Associates.
Matt Robison
Matt Robison
1697733432
We were involved in the 2020 Jeep Gladiator Lemon Law Suite. Kahn & Associates were amazing and made this process so easy... for us. We are very grateful for all of their help.read more
genia carter
genia carter
1697497003
Khan and Associates were very professional and accomdating with good end results. We highly recommend them.
David Martin
David Martin
1697130212
I bought a 2021 Ford Expedition, brand new, and custom built. From day 1 there were issues, more visits to the dealer than... I can count, and alway told" the issue could not be replicated " . I felt that I was not heard and that Noone took my concern seriously. I contacted Kahn and Associates after coming to my breaking point in July of 2023, by August I had my settlement agreement, which I countered, and in September they were able to receive the compensation and disburse funds. I would say that the more Information that you have, the faster the firm can work, and the entire staff was very quick to respond to my questions.Thanks again!read more
ashley Stewart
ashley Stewart
1696877902
They worked hard to get GM to paid for the problems I had with a 2021 chevy silverado. These lawyers work for you not the... car manufacturer and get results. It takes time like everything else. They never gave in and was able to get an award that satisfy me.read more
Dean Butte
Dean Butte
1696876259
I wantto say Kahn And Associates in Independence is the best. I contacted them for a lemon law case on my 2023 Mazda CX-50.... They really took the time to explain everything to me about my case I didn't think I had a case but Khan AND Associates won me my lemon law case. THEY are VERY professional I would recommend them to anyone and will use them again.I am so glad that I gave them an opportunity to handle and do business with this law firm.The whole staff Including Jourdan was a pleasure to meet. I WANT TO THANK YOU ALL FOR TAKING MY CASE AND I REALLY APPRECIATE THE WINNING outcome.read more
Olivia Twist
Olivia Twist
1696697929
When a letter from this office first came in the mail, I thought it was a scam .however this was far from the truth .It is... legit and I was able to qualify for a check . The attys explain everything from how it works,what they do and how long to expect a check .so give them a try and be patient while waiting for the check. It will come and in my case perfect timing as my dishwasher broke .Very proffesional friendly staff .Thank you for your support and excellent service .Sincerely Joie Hread more
Joie Hoeffel
Joie Hoeffel
1696125496
Excelente trato buen trabajo resolvieron mi problema obtuve mi compensación recomiendo 100% gracias
Wilmer Moreno
Wilmer Moreno
1696091590
We are so thankful we pursued lemon law with Kahn & Associates. The process was easy due to their guidance and expertise.... They were patient with us as we took longer than expected with paperwork and answered any questions we had. Thank you!!read more
kiera carr-garrity
kiera carr-garrity
1696014794
Very professional, quick to the problem and helped settle my case very professional and quickly. Would use this office again... if I ever needed to. Thank youread more
Melissa Goldberg
Melissa Goldberg
1696013989
Excellent service! Everyone was extremely helpful and patient throughout the entire process and consistent with... communication.read more
Lindsay B
Lindsay B
1694975871
They helped me get ford's attention regarding my warranty repair work on my 22 ford bronco and a nice settlement to boot... after it being at the dealership for 66 days. Definitely would go through them again.read more
Michelle Sumer
Michelle Sumer
1694967511
Attorneys and office both were attentive along with what I felt was a successful result. I would recommend.
michael sepe
michael sepe
1694890186
Great attention to detail and customer service!
steven sexton
steven sexton
1694715470
Great service with great results! Thank you so much!
Julie Gilreath Smith
Julie Gilreath Smith
1694603416
They did an awesome job and they was able to get my money back I was out several thousand dollars in repairs for my truck. I... was very thankful that got in touch with me to help me get my truck fixed also from Fordread more
Mel Cameron
Mel Cameron
1694361464
Bought a new 2022 Silverado and after 4 days I had engine problems. Dealer was able to repair the truck which took just over... 2 months. They replaced the whole engine. I did a quick Google search of lemon law lawyers in Ohio, to which I found Kahn and Associates. I explained my situation and they assured me I would have no issues receiving compensation. Everything was super simple, no payment to them and all business was held over the phone so I didn't have to take off work to meet/discuss my situation. I had a few questions during the whole process and they were quick and very helpful the entire time. At the end of the ordeal I did a cash and keep settlement, to which I was very surprised with the outcome. I would recommend Kahn and Associates to anyone with a nuisance vehicle just to weigh out options.read more
Cody Chinn
Cody Chinn
1694286918
I would use you and your firm anytime.Iwill also recommend you.Thank you and God bless y’all
Clayton Briggs
Clayton Briggs
1694025885
After searching online for 'lemon law attorneys' I'm glad I landed on Kahn and Associates! They were quick to reply to my... inquiry and provided an informative consultation right off the bat. Throughout the process the team was responsive to my emails/calls and always happy to answer questions. I appreciated how they set reasonable expectations. Despite their caution that my car wouldn't be repurchased by the manufacturer, that's what ultimately happened. I credit Bo, Victoria, and Jordan for the surprise positive ending. They were diligent, detail oriented and patient [with me]. You couldn't ask for a better advocate if you're dealing with a lemon!read more
Adam Brown
Adam Brown
1693082590
The lawyer assigned to my case was awesome! He fought to get me the most money I could get. Thank you
Brian Obrien
Brian Obrien
1692734205
Kahn & Associates, LLC found me after I had given up on my battle with Williams Buick GMC in Charlotte North, Carolina and... GMC corporate all together. I had purchased a brand new 2022, GMC AT4, 1500. The night that I drove my truck home, I noticed that the engine was making a very high-pitched, squealing noise. The very next day I called the salesman that sold me the truck, Dom Larricia. He told me that should not be happening and to please bring the truck back in the very next business day to have the engine looked at they supposedly had repaired it. Once back home out of the city, I noticed that the squealing sound came back once I reached 40 mph or over. I called Dom back and he asked me to bring the truck back in for service. Please keep in mind that the service dealership is over one hour from my home. Once I arrived at my second trip to Williams Buick GMC they placed me in a loaner truck and kept my truck for two weeks. After two weeks, I received a call stating that the truck had some parts replaced and I could come pick up my truck. I returned their vehicle with the same amount of gas that I received it at. They returned my truck to me on an empty tank with 10 miles left on the range. I drove my truck home and for one day there was no squealing sound, after that the sound came back. At this point, I could not afford the gas and the time off from work to continuously drive one hour from my home to not have the issue fixed. I did receive a call from Dom stating that he needed me to fill out the survey stating that I was pleased and happy with the service and condition of my vehicle from the sale. I read the survey and could not honestly answer the questions, considering the condition of the vehicle and the issues that I was having. I stated I wish to have a vehicle completely fixed and then I could leave an honest rating. Once Dom found out that I would not basically lie for him on the survey, he told me he would no longer be helping me and he would be sitting on the sidelines the rest of the time that I needed assistance from Williams Buick, GMC. With several calls to the management staff Zack, Strickland, I was basically left with no help and no hope. I kept the truck for several months in my garage and my wife and I were trying to decide what to do. One evening I received a letter from Kahn & Associates, LLC stating that they had talked with a marketing firm and found that I had purchased a truck and other customers that had the same model had issues that mirrored the same complaints that I had. Mr. Jeffries, who works with Kahn & Associates, LLC asked me to set up an appointment to discuss what he could do concerning the lemon law. I was hesitant at first, as I had never dealt with anything like this. The staff at Kahn & Associates, LLC went above and beyond to alleviate my worries and concerns. They took my statement and I was able to provide them with paperwork including repair receipts. Once all paperwork was completed, it was only a matter of days until Williams Buick GMC contacted me to schedule my repair. They immediately took the time and got the help they needed to repair my truck. I feel personally that if it was not for Kahn & Associates, LLC I would have never received any repairs or help. I would highly recommend Kahn & Associates, LLC for all of your lemon law needs. My truck is now repaired and running great. Kahn & Associates, LLC did not stop at repairs, they saw that I was financially compensated for the time that I wasted dealing with Williams Buick, GMC. I don’t know where I would be without Kahn & Associates, LLCread more
Matthew Cline
Matthew Cline
1692449580
Excellent customer service! I appreciate that this firm is able to help people to obtain fair treatment from a large... corporation. They have the knowledge and skills to obtain a proper result quickly.read more
Lisa Clark
Lisa Clark
1692446350
They were very good to work with, everything went great and they performed exactly as expected.
Raymond
Raymond
1692042831
I've been having lots of issues with one of the car manufacturers. Then I came across Kahn and Associates who helped me... with some of those issues as I felt like I was being taken advantage of again. We came up with a plan and helped me recover a bit of the money lost and feel back in control. Thank you!read more
Joey Raska
Joey Raska
1691895737
Great Law firm! Communication was awesome, anything I needed was explained very well, always friendly and caring!Highly... recommendread more
Tracy Porter
Tracy Porter
1691799396
So very helpful and attentive to every detail!! Everything was settled to our upmost satisfaction!!
Pam Boswell
Pam Boswell
1691182666
Great experience with this firm. I would highly recommend.
Gail Barefoot
Gail Barefoot
1690924403
After hearing great things about this law firm, I had the pleasure of dealing with them firsthand. They promised they would... do all they could and they delivered. They were able to get a settlement from the manufacturer and I got to keep my truck. I had 3 major problems that the dealer fixed but it took months.. A++++++++read more
Gregory B. Bray
Gregory B. Bray
1669809370
They were very professional and worked with me from the very 1st day I called about my car. Even though I had issues with... getting my proper paperwork they stayed with me all the way!read more
Phyllis Kimball-Cozart
Phyllis Kimball-Cozart
1661693916
I cannot recommend them enough!! After dealing with several serious transmission/engine power/electrical defects with no... service center able to fix it, I decided I’d had enough. After hours of researching, I discovered Lemon Law.. I decided to reach out to several law firms. A couple contacted me back, but gave me little hope for a case because I was technically outside of certain specifications to file. It was a little discouraging, and I was ready to take the loss from this vehicle and move on.
HOWEVER, once Kahn & Associates contacted me, they gave me the go-ahead to file and ensured me that they could help me. They explained the ways around it and the federal laws that apply, as well. So I completed the initial consultation and was contacted by Bo Jeffries shortly after.. and when I tell you that EVERY SINGLE communication from that office from there on out was beyond professional and timely, I’m serious. Bo contacted me via phone for our first conversation. He was patient with me, as I was literally at work during the call, but was desperately wanting to speak with him. I had to pause and put him on hold a couple of times.. I also had many questions and scenarios to run by him.. he was so pleasant.. down to earth.. patient.. kind.. and treated me like I was a million dollar client!! I was contacted shortly after that by Victoria Eck, the paralegal for his team, and was given updates on my case.. and I have to say that Vicki is the best!! She is so kind and also incredibly patient with me.. she was so quick to respond to any questions I had, and I mean she has ALWAYS emailed back within MINUTES.. And as we got the ball really rolling into the case, Bo and Vicki have kept me in contact.. I had some issues/delays completing the documentation for the discovery, and she was incredibly patient and helped me with questions and guided me through the process and explained anything I needed more detail on.. The bulk of the process was only the last couple months. I had all my documentation turned in, and in less than two weeks, Bo emailed me in the evening (yes, evening.. well after business hours) to deliver the amazing news that GM had settled, and it was DOUBLE the amount that Bo and I had discussed!! Even further, I had another question regarding settlement paperwork before returning to them, and Bo emailed back within minutes (in the evening and during the weekend) to give me an answer!! I cannot say enough great things about this law firm.. the entire staff is courteous and helpful.. and they will never treat you less than.. !! I’ve even called the office before for Victoria, and another staff member answered.. and even that lady was so kind and helpful and gave me what answer she could and then transferred me to Victoria’s voicemail.. I mean, they are ALL so wonderful.. I’m amazed at how truly wonderful these people are.. I’ve never filed a lawsuit against anyone, let alone something as big as General Motors.. so it was definitely nerve racking at first.. but after my communication with Bo and Victoria, I’ve never felt any nerves.. this whole thing was such a fast process, and I was kept up to date the entire time.. now, I am just going to patiently wait for the settlement check, so I can now get a better vehicle for myself and my child.. thanks again, you guys!! Truly the best!!
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K.B. Daniel
K.B. Daniel
1656755740
Very Satisfied with the outcome of my case handled by Kahn and Associates
Raymond M. Bishop
Raymond M. Bishop
1652745357
Easy to work with. Settled things quickly on my 2018 Silverado. l recommend them.
Tom Rentschler
Tom Rentschler
1652638599
They are very professional and did a amazing job concerning my Lemon Law Issue.
Daniel Miller
Daniel Miller
1647550372
I came into the with an open mind and felt I truly had nothing to lose. I never expected that everything would go in my... favor, and I am so grateful that I finally responded to the NUMEROUS lemon law letters that I had received regarding my 2017 Pacifica.

After taking it to the dealership, countless times (for the same issues) and being sent away like the issues were normal and nothing to worry about, it was SO nice to be heard and taken seriously by Craig at Kahn and Associates.

The process was painless, the gathered all of my information and then even more from the dealership and went to work. From start to finish, the process took roughly 4 months and the settlement money is in my account.

I was even able to trade in the vehicle with zero issues and the claim had no impact on my trade in value which was a huge concern of mine.

I already have, and will continue to refer my friends and family to Kahn and Associates.
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Kelsey Foltz
Kelsey Foltz
1647057952
every call and email was responded to almost immediately they did a great job on my case my check was sent to me and... received it in about a little bit over a week so that was great I would refer them to anybody if they have a problem with a vehicle for sureread more
Tammy Witherell
Tammy Witherell
1646681065
Thank you so much for my successful law suit. I am impressed how well you updated me and communicated the process. Thank you... Dan and Victoria.read more
Ellie Stiles
Ellie Stiles
1646027442
I had a great experience with Kahn & Associates. They helped me gain leverage to get my new car fixed and got a settlement... as well!read more
Michael Hardy
Michael Hardy
1638119133
I had the best experience with Kahn & associates they made a very stressful experience great between my new car being in the... shop numerous times and the dealership not doing anything just saying they couldn’t find the issue to my car problems I knew I would have to go over them I went to gm with my issues and they were also no help for my issues saying they couldn’t find the issues Kahn and associates got me a settlement for my issues fast and very easy hopefully I never need then again but I would definitely not hesitate to contact them and refer themread more
Krystal Northrop
Krystal Northrop
1634596443
They worked very hard my law suit and helped to get me a settlement on my car.
Janet G. Sims
Janet G. Sims
1632604302
They are very good at what they do and get positive results
Janet Webb
Janet Webb
1628114350
I recommend Kahn and associates to represent anyone having issues with their vehicles ( lemons). I'm satisfied with my... settlement and they always kept me updated by phone , text and email. Thanks for all you have done for me.read more
Tom Longeway
Tom Longeway
1617111533
I have a 2018 ram 2500, that I purchased new. The radio computer began acting up, shutting off and restarting at random. I... took the truck in four times over a short period, the dealership didn't want to replace it due to the said cost to be $6k, so they continued to do updates hoping it would fix the issue. I ended up contacting Chrysler, only then did the radio computer get fully replaced, which would make trip #5 to the dealership. Also in the meantime I contacted Kahn & Associates, due to the issue, and the length of time it took to get resolved, they fought in litigation and got me a settlement for myself. I am very pleased with the outcome, they handled everything, and they were very professional. The length of time from start to finish was a mere fraction of what it takes for a complete lemon lawsuit trial to go through the courts. I give Kahn & Associates a 5 out of 5.read more
BJ Wilson
BJ Wilson
1614345760
I would recommend you call them if you feel that you have been taken advantage of by a car company or car dealer., they will... make it right and get you what you deserve. They were wonderfulread more
Dwight Lee
Dwight Lee
1613387876
They were so helpful and did everything in a timely manner. Always there to answer questions. I highly recommend
Brigitte Williams Paugh
Brigitte Williams Paugh
1607634908
They were awesome! Listened and helped us with everything ! Didn’t take very long at all! Would advise anyone to use them
Sandy Willis
Sandy Willis
1604616093
Kahn and Associates were great with handling my issues with my GMC complaints. Victoria and Dan were very friendly and... efficient with my caseread more
Bob Thoman
Bob Thoman
1603128882
Great service, very professional and timely. They care about their clients and will do all they can to help them succeed.
Michelle Broome
Michelle Broome
1602105090
Dan Scharville helped me out with a problem I was having with my Ford F-150 he was very informative and explained everything... clearly, everyone I spoke with was knowledgeable and friendly thank you for everythingread more
Dave Wilson
Dave Wilson
1585327197
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