Michigan Lemon Law Statute

MI Lemon Law Summary

This is a summary of the Michigan Lemon Law Statute.  The Federal Lemon Law Statute (or Magnuson-Moss Warranty Act) can be found here.

Covered Vehicles:
Four-wheel vehicles used for personal, family or household use, or fleets of less than 10, including pick-ups and vans, excluding buses, trucks and motor homes.

Repair Attempts or Days out of Service:
4 repair attempts – 30 business days out of service

Coverage Period:
Express warranty period or 1 year, whichever is first.


Michigan Lemon Law Statute

This is the actual text of the Michigan Lemon Law Statute.  The Federal Lemon Law Statute (or Magnuson-Moss Warranty Act) can be found here.

MCL 257.1401 – MCL 257.1410
New Motor Vehicle Warranties

257.1401 Definitions.
As used in this act:

(a) “Consumer” means 1 or more of the following:

(i) A person who purchases or leases a new motor vehicle for personal, family, or household use and not for the purpose of selling or leasing the new motor vehicle to another person.
(ii) A person who purchases or leases less than 10 new motor vehicles a year.
(iii) A person who purchases or leases 10 or more new motor vehicles a year only if the vehicles are purchased or leased for personal, family, or household use.
(iv) Any other person entitled to enforce the provisions of an express warranty pursuant to the terms of that warranty.

(b) “Lessee” means a person who, under a lease, acquires the right to possession and use of a new motor vehicle.
(c) “Lessor” means a person who, under a lease, transfers the right to possession and use of a new motor vehicle.
(d) “Manufacturer” means any person who manufactures, assembles, or is a distributor of new motor vehicles and includes an agent of a manufacturer but does not include a new motor vehicle dealer.
(e) “Manufacturer’s express warranty” means an express warranty as determined under the uniform commercial code, 1962 PA 174, MCL 440.1101 to 440.11102, offered by the manufacturer on a new motor vehicle.
(f) “Motor vehicle” means a motor vehicle as defined in section 33 of the Michigan vehicle code,1949 PA 300, MCL 257.33, that is designed as a passenger vehicle, or sport utility vehicle, but does not include a motor home, bus, truck other than a pickup truck or van, or a vehicle designed to travel on less than 4 wheels.
(g) “New motor vehicle” means a motor vehicle that is purchased or leased in this state or purchased or leased by a resident of this state and is covered by a manufacturer’s express warranty at the time of purchase or lease.
(h) “New motor vehicle dealer” means a person or that person’s agent who holds a dealer agreement for the sale of new motor vehicles, who is engaged in the business of purchasing, leasing, selling, exchanging, or dealing in new motor vehicles, and who has an established place of business in this state.
(i) “Person” means a natural person, a sole proprietorship, partnership, corporation, association, unit or agency of government, trust, estate, or other legal entity.
(j) “Resident of this state” means as follows:

(i) For an individual, an individual who is a legal resident of this state.
(ii) For a sole proprietorship or partnership, a sole proprietorship or partnership created pursuant to the laws of this state and its main office is located in this state.
(iii) For a corporation, a corporation that is a domestic corporation and was created under the laws of this state.
(iv) For an association, an association created pursuant to the laws of this state and its main office is located in this state.
(v) For a unit or agency of government, a unit or agency of government located in this state.
(vi) For a trust, estate, or other legal entity, a trust, estate, or other legal entity created pursuant to the laws of this state and that is located in this state.

(k) “Lease price” means the actual vehicle sales price paid by the lessor including any cash payment by the consumer and the sum equal to any allowance for any trade-in but excludes debt from any other transaction as well as any manufacturer to consumer discount, rebate, or incentive appearing in the agreement or contract that the consumer received or that was applied to reduce the purchase or lease cost. Additionally, any sales tax, license and registration fees, and similar government charges not included elsewhere paid by the lessor on behalf of the lessee are included as a part of lease price.
(l) “Purchase price” means the actual vehicle sales price listed on the buyer’s order including any cash payment by the consumer and the sum equal to any allowance for any trade-in but excludes debt from any other transaction as well as any manufacturer to consumer discount, rebate, or incentive appearing in the agreement or contract that the consumer received or that was applied to reduce the purchase cost. Additionally, any sales tax, license and registration fees, and similar government charges not included elsewhere paid by the consumer are included as a part of purchase price.

257.1402 Repair of defect or condition; report.
If a new motor vehicle has any defect or condition that impairs the use or value of the new motor vehicle to the consumer or which prevents the new motor vehicle from conforming to the manufacturer’s express warranty, the manufacturer or a new motor vehicle dealer of that type of motor vehicle shall repair the defect or condition as required under section 3 if the consumer initially reported the defect or condition to the manufacturer or the new motor vehicle dealer within 1 of the following time periods, whichever is earlier:

(a) During the term the manufacturer’s express warranty is in effect.
(b) Not later than 1 year from the date of delivery of the new motor vehicle to the original consumer.

257.1403 Replacement of motor vehicle or refund.
Allowance for use; reimbursement for towing costs and costs for rental vehicle; consent to replacement of security interest; presumption; performing repairs after expiration of warranty; extension of time for repair services.

(1) If a defect or condition that was reported to the manufacturer or new motor vehicle dealer pursuant to section 2 continues to exist and the new motor vehicle has been subjected to a reasonable number of repairs as determined under subsection (5), the manufacturer shall within 30 days, do either of the following as applicable:

(a) If the new motor vehicle was purchased, either replace the new motor vehicle with a comparable replacement motor vehicle currently in production and acceptable to the consumer or accept return of the vehicle and refund to the consumer the purchase price. A consumer shall have the right to demand a refund.
(b) If the new motor vehicle was leased, the consumer has the right to a refund of the lease price paid by the consumer. The consumer may agree to accept a comparable replacement vehicle in lieu of a refund for the lease price paid. If the consumer agrees to accept a replacement vehicle, the lease agreement shall not be altered except with respect to the identification of the vehicle.

(2) The purchase price or lease price includes the cost of any options or other modifications installed or made by or for the manufacturer, and the amount of all other charges made by or for the manufacturer, less a reasonable allowance for the consumer’s use of the vehicle, and less an amount equal to any appraised damage that is not attributable to normal use or to the defect or condition. A reasonable allowance for use is the purchase or lease price of the new motor vehicle multiplied by a fraction having as the denominator 100,000 miles and having as the numerator the miles directly attributable to use by the consumer and any previous consumer prior to his or her first report of a defect or condition that impairs the use or value of the new motor vehicle plus all mileage directly attributable to use by a consumer beyond 25,000 miles. If a vehicle is replaced or refunded under the provisions of this section, if towing services and rental vehicles were not made available without cost to the consumer, the manufacturer shall also reimburse the consumer for those towing costs and reasonable costs for a comparable rental vehicle that were incurred as a direct result of the defect or condition.
(3) If a court or an alternative dispute settlement procedure described in section 5 determines that a consumer has provided sufficient evidence that the vehicle did not provide reliable transportation for ordinary personal or household use for any period beyond the first 25,000 mileage usage period of the vehicle, the court or the alternative dispute settlement procedure may reduce the vehicle usage deduction for mileage beyond the first 25,000 mileage usage period only for the period beyond the 25,000 mileage usage period that the court or alternative dispute settlement procedure determines that the vehicle did not provide useful transportation for ordinary personal or household use. To determine if the vehicle did or did not provide useful transportation for ordinary personal and household use, the court or the alternative dispute settlement procedure shall consider all of the following:

(a) The number of repairs.
(b) The cost of the repairs.
(c) The number of days the vehicle was out of service.
(d) Whether the vehicle’s need for repair significantly affected the consumer’s ability to use the vehicle for personal or household functions.

(4) The provisions of this act do not affect the obligations of a consumer under a loan, sales, or lease contract or the secured interest of a secured party. The secured party shall consent to the replacement of the security interest with a corresponding security interest on a replacement motor vehicle that is accepted by the consumer in exchange for the motor vehicle having a defect or condition pursuant to subsection (1), if the replacement motor vehicle is comparable in value to the original motor vehicle. If for any reason the security interest in the new motor vehicle having a defect or condition pursuant to subsection (1) is not able to be replaced with a corresponding security interest on a new motor vehicle accepted by the consumer, the consumer shall accept a refund. A refund required under this subsection or subsection (1) shall be made to the consumer and the secured party, if any, as their interests exist at the time the refund is to be made. The lessor, if any, shall be notified if a refund is made to a lessee under this act. A lessor shall not assess a fee for early termination of a lease under this act.
(5) It shall be presumed that a reasonable number of attempts have been undertaken to repair a defect or condition if 1 of the following occurs:

(a) The same defect or condition that substantially impairs the use or value of the new motor vehicle to the consumer has been subject to repair a total of 4 or more times by the manufacturer or new motor vehicle dealer within 2 years of the date of the first attempt to repair the defect or condition, and the defect or condition continues to exist. Any repair performed on the same defect made pursuant to subsection (6) shall be included in calculating the number of repairs under this section. The consumer or his or her representative, before availing himself or herself of a remedy provided under subsection (1), and any time after the third attempt to repair the same defect or condition, shall give written notification, by return receipt service, to the manufacturer of the need for repair of the defect or condition in order to allow the manufacturer an opportunity to cure the defect or condition. The manufacturer shall notify the consumer as soon as reasonably possible of a reasonably accessible repair facility. After delivery of the vehicle to the designated repair facility, the manufacturer has 5 business days to repair the defect or condition.
(b) The new motor vehicle is out of service because of repairs for a total of 30 or more days or parts of days during the term of the manufacturer’s express warranty, or within 1 year from the date of delivery to the original consumer, whichever is earlier. The consumer, or his or her representative, before availing himself or herself of a remedy provided under subsection (1), and after the vehicle has been out of service for at least 25 days in a repair facility, shall give written notification by return receipt service to the manufacturer of the need for repair of the defect or condition in order to allow the manufacturer an opportunity to cure the defect or condition. The manufacturer shall notify the consumer as soon as reasonably possible of a reasonably accessible repair facility. After delivery of the vehicle to the designated repair facility, the manufacturer has 5 business days to repair the defect or condition.

(6) Any repairs required to be made under this act shall be made even if the repairs need to be performed after the expiration of the manufacturer’s express warranty. The defect needing repair must be a continuation of the original attempt to repair the defect.
(7) The term of an express warranty, and the 1-year, 30-day, and 5-day periods of time provided for in this section shall be extended because repair services were not available to the consumer because of war, invasion, strike, fire, flood, or other natural disaster.

257.1404 Other legal remedies not limited or prohibited.
Nothing in this act shall be construed to limit or prohibit any other legal remedy of a consumer regarding a breach of a manufacturer’s express warranty or an implied warranty for a new motor vehicle.

257.1405 Informal dispute settlement procedure.
If a manufacturer has established or participates in an informal dispute settlement procedure, the provisions of this act shall not apply to any consumer who has not first resorted to such procedure, if such procedure does all of the following:

(a) Complies with the Magnuson-Moss warranty–federal trade commission improvement act, Public Law 93-637, 88 Stat. 2183, and 16 C.F.R. 703 (1975). An informal dispute settlement procedure which the federal trade commission rules does not comply with 16 C.F.R. 703 (1975) shall be considered as not meeting the requirements of this subdivision.
(b) Requires that the manufacturer is bound by any decision reached if the consumer agrees to it.
(c) Provides that the consumer is not obligated to accept the decision and may pursue the remedies provided for under this act.
(d) Requires the manufacturer to initiate the process necessary to implement any final settlement not more than 30 days after the settlement has been reached.

257.1406 Defects or conditions to which act inapplicable.
This act does not apply to a defect or condition that is the result of either of the following:

(a) A modification not installed or made by or for the manufacturer.
(b) Abuse or neglect of the new motor vehicle or damage due to an accident that occurred after the new motor vehicle was purchased or leased by the consumer.

257.1407 Waiver of rights and remedies prohibited; recovery of costs, expenses, and attorneys’ fees.

(1) Any rights and remedies provided a consumer under this act may not be waived.
(2) A consumer who prevails in any action brought under this act may be allowed by the court to recover as part of the judgment a sum equal to the aggregate amount of cost and expenses, including attorneys’ fees based on actual time expended by the attorney, determined by the court to have been reasonably incurred by the consumer for or in connection with the commencement and prosecution of such action, unless the court in its discretion shall determine that such an award of attorneys’ fees would be inappropriate.

257.1408 Written statement to be included with title; type size; form.

(1) Until December 31, 1999 and after as provided in subsection (2), the secretary of state shall include with any title for a new motor vehicle a written statement, in 10-point boldfaced type, in substantially the following form:

“IMPORTANT: IF THIS VEHICLE IS DEFECTIVE YOU MAY BE ENTITLED UNDER STATE LAW TO REPLACEMENT OF IT OR A REFUND OF ITS PURCHASE PRICE. TO OBTAIN REPLACEMENT OR A REFUND, YOU MUST FIRST REPORT THE DEFECT IN WRITING TO THE MANUFACTURER AND YOU MAY BE REQUIRED TO FIRST ARBITRATE THE DISPUTE. IN ORDER TO PROTECT YOUR RIGHTS UNDER THIS LAW, YOU SHOULD:

1. KEEP COPIES OF ALL CORRESPONDENCE TO AND FROM THE MANUFACTURER AND THE DEALER.
2. KEEP COPIES OF ALL WORK ORDERS FOR REPAIRS ON THE VEHICLE INCLUDING THE DATE(S) THE WORK WAS PERFORMED AND THE MILEAGE ON THE VEHICLE AT THE TIME OF REPAIR.
3. FOLLOW ALL REQUIREMENTS OF THE WARRANTY, INCLUDING ANY REQUIREMENT THAT THE REPAIRS MUST BE DONE BY AN AUTHORIZED DEALER SPECIFIED BY THE MANUFACTURER. IF YOU HAVE ANY QUESTIONS REGARDING YOUR RIGHTS UNDER THIS LAW, CONSULT AN ATTORNEY OR OTHER QUALIFIED INDIVIDUAL.”

(2) Beginning January 1, 2000, the secretary of state shall include with documentation for a purchased or leased new motor vehicle a written statement, in 10-point boldfaced type, in substantially the following form:

“IMPORTANT: IF THIS VEHICLE IS DEFECTIVE YOU MAY BE ENTITLED UNDER STATE LAW TO REPLACEMENT OF IT OR A REFUND OF ITS PURCHASE PRICE OR LEASE PRICE, AS APPLICABLE. TO OBTAIN REPLACEMENT OR A REFUND, YOU MUST FIRST REPORT THE DEFECT IN WRITING TO THE MANUFACTURER AND YOU MAY BE REQUIRED TO FIRST ARBITRATE THE DISPUTE. IN ORDER TO PROTECT YOUR RIGHTS UNDER THIS LAW, YOU SHOULD:

1. KEEP COPIES OF ALL CORRESPONDENCE TO AND FROM THE MANUFACTURER AND THE DEALER.
2. KEEP COPIES OF ALL WORK ORDERS FOR REPAIRS ON THE VEHICLE INCLUDING THE DATE(S) THE WORK WAS PERFORMED AND THE MILEAGE ON THE VEHICLE AT THE TIME OF REPAIR.
3. FOLLOW ALL REQUIREMENTS OF THE WARRANTY, INCLUDING ANY REQUIREMENT THAT THE REPAIRS MUST BE DONE BY AN AUTHORIZED DEALER SPECIFIED BY THE MANUFACTURER. IF YOU HAVE ANY QUESTIONS REGARDING YOUR RIGHTS UNDER THIS LAW, CONSULT AN ATTORNEY OR OTHER QUALIFIED INDIVIDUAL.”

(3) Beginning January 1, 2000, the secretary of state shall include a summary of the provisions of this act on a database that is accessible to the public through the internet. As used in this section, “internet” means a worldwide interconnection of individual computers and computer networks and the facilities and equipment used to access those interconnected networks.

257.1409 Applicability of act.
This act shall apply to all new motor vehicles that are sold to the original consumer on or after the effective date of this act.

257.1410 Effect.
This act shall take effect 60 days after its enactment.

 

To take the Lemon Test, call our FREE “60 Second Lemon Law Assessment”™ Hotline at 1-888-LEMONS-1 to speak with an experienced lemon law attorney who, once they obtain all the required information, will evaluate your case in 60 seconds or less or fill out our online“60 Second Lemon Law Assessment*” review form and one of our experienced lemon law representatives will contact you.

 


I had the best experience with Kahn & associates they made a very stressful experience great between my new car being in the... shop numerous times and the dealership not doing anything just saying they couldn’t find the issue to my car problems I knew I would have to go over them I went to gm with my issues and they were also no help for my issues saying they couldn’t find the issues Kahn and associates got me a settlement for my issues fast and very easy hopefully I never need then again but I would definitely not hesitate to contact them and refer themread more
Krystal Northrop
Krystal Northrop
22:34 18 Oct 21
My interactions with Kahn and Associates was always timely and professional. I would like to say thank you to Attorney Bo... Jeffries for his hard work and persistence in getting me my desired settlement! And I’d also like to thank Victoria Eck for always being readily available to answer all of my questions!If you are looking for a law firm that’s honest and hard working FOR YOU, I highly recommend Kahn and Associates!! 😊read more
Kelly Mills
Kelly Mills
16:37 15 Oct 21
Well I can't say a Enough about how good this law firm is. Because they are number one in my book .And Miss Victoria is... top notch She always talked to me so nice and was always very helpful to me anytime I called never was rude I can't say enough good things about Miss Victoria she was so nice to me on the phone And that means a lot when you're going through troubles with dealerships like we were So I would just like to say thank you to all the people that work for Kahn& associates you guys are top notch and the best law firm out there.read more
Don Fillinger
Don Fillinger
18:55 05 Oct 21
very happy with the service provided, they did a great job helping to recoup losses on a lemon with great communication... through the entire processread more
GMC Truck
GMC Truck
13:43 04 Oct 21
Had a great experience with Kahn & associates. Would definitely use them again if needed. They worked very fast to help me... out.read more
Deana Orr
Deana Orr
02:27 04 Oct 21
They worked very hard my law suit and helped to get me a settlement on my car.
Janet G. Sims
Janet G. Sims
21:11 25 Sep 21
I have been fighting for years to get ssi and finally mr Jeffries won my case thankyou to all that have worked on my case... and the awesome firm YALL have been so supportive. And mr Jeffries you are the greatest thank you so much for your compassion and blessings to help me through this rough time thank you Kahn & Associates 💗💖read more
Taj Lawson
Taj Lawson
02:31 24 Sep 21
Kahn, Associates & Staffing have been the most kind, caring and professionals in dealing with my case. The communication was... professional. Attorney Bo Jeffries is the ABSOLUTE BEST. Thank you Kahn & Associates for taking my case and WINNING. VERY HAPPY CLIENT!!!!read more
Jennifer Saunier
Jennifer Saunier
00:04 23 Sep 21
I highly recommend Kahn & Associates, LLC. for resolving vehicle lemon law disputes. Their attention to detail in a timely... and professional manner resulted in a very satisfactory settlement for me. I had no doubt they were working in my best interests for my situation. Their efforts are greatly appreciated!read more
Herb Couchman
Herb Couchman
23:33 22 Sep 21
Great experience dealing with Bo Jeffries and his team. Highly recommend them for professionalism, responsiveness and... friendly attitude. Everything was done in a timely manner and the outcome was superb. Thank you!read more
Maria Rotenbakh
Maria Rotenbakh
15:53 22 Sep 21
It has been an awesome experience working with Kahn and Associates! Their staff were professional and down to earth. They... took the time to explain my case and kept me informed on the status of my case. I could not had a better professional team to handle me case! I would recommend anyone who need the help in their Leon law case! I’m very pleased with their service!!! Their AWSOME!!read more
Mercedes Perryman
Mercedes Perryman
22:02 12 Sep 21
Well worth the phone call! I received a nice settlement.
Paula Danish
Paula Danish
12:44 12 Sep 21
Overall good experience with Kahn and Associates. Most importantly they were able to settle my case. I would recommend... using them, and I would use again myself if needed.read more
Craig Stephens
Craig Stephens
18:28 09 Sep 21
My attorney took charge immediately, and got fast results on Lemon Law Issues with my 2018 Jeep Compass. I highly recommend... this law firm whenever you have a problem, they are there to serve and protect us!read more
Charles Wayman
Charles Wayman
15:09 09 Sep 21
This was a painless, no hassle experience. They get results fast!
Tom Plunkett
Tom Plunkett
17:48 04 Sep 21
Very impressed with the level of communication and professionalism. Attorney Kahn and Paralegal Victoria Eck were the... absolute best. Answered every question I had ( and I had a ton). Never rushed a conversation and I knew they listened to me. I felt like a valued client! My outcome was better than I expected and I will be forever grateful! Very rare qualities! Trust this firm. You won't be sorry!read more
lnaf Nafziger
lnaf Nafziger
15:32 01 Sep 21
This was a very good outcome of my case thanks to Kahn& Associates,LLC I would strongly recommend this firm for any... situation.read more
Terry Davis
Terry Davis
20:06 31 Aug 21
They made the process friendly and aa fast as they could. Over all very happy with the service I received
Danielle Peters
Danielle Peters
18:08 21 Aug 21
Awesome law firm and staff. Completely satisfied with my results after the dealership treated me unfairly.
Kevin Mike Mckinney
Kevin Mike Mckinney
01:46 18 Aug 21
As a client of Kahn & Associates I am very pleased with the outcome of my services. They were attentive, professional,... timely, and without them I would not have had success with my lemon law matter. I would recommend this law firm to anyone and am grateful for what they were able to accomplish for me in very little time. Many thanks to the hardworking team at Kahn & Associates!read more
Leonard Artim
Leonard Artim
14:49 15 Aug 21
Fantastic service, quickly addressed the issue with the vehicle and got results !! A+
Tim Heck
Tim Heck
17:29 09 Aug 21
I recommend Kahn & Associates they take care of buisness.
Ustachia Humphreys
Ustachia Humphreys
00:37 06 Aug 21
They are very good at what they do and get positive results
Janet Webb
Janet Webb
21:59 04 Aug 21
Very good at what they do and they get very positive Results
Janet Webb
Janet Webb
21:56 04 Aug 21
If you have tried unsuccessfully to deal w the manufacturer about a lemon, save yourself time and headache, and just let... Kahn & Associates handle it for you. They helped my cousin and he referred me. I'm so glad I called them. Let them help you too!read more
Chastity Butterfield
Chastity Butterfield
16:17 22 Jul 21
Very helpful and informative group. Was able to work with me on what I needed, and got a better solution than I expected.... Awesome people to work with.read more
Corey Fry
Corey Fry
17:17 15 Jul 21
They made it so simple and easy to understand the legal process. Always answered me quickly when I had questions. Kept in... touch and updated me immediately of all actions regarding my case.read more
Becky Vaughn
Becky Vaughn
16:18 12 Jul 21
I had a very positive experience working with Kahn & Associates. They are very communicative & professional, work diligently... to get your case resolved and most importantly, take that your bad ownership experience and make it to a good one! Thanks once again.read more
Theodore Maleski
Theodore Maleski
03:31 07 Jul 21
I got a letter detailing I may be entitled to some sort of compensation for the issues occuring with my 2018 Jeep Renegade... from Kahn And Associates. I inquired and was told to gather certain documents so that we could proceed with the lawsuit. I got timely responses every step of the way and a few months later, I made a deal with the manufacturer for a settlement. Bo Jeffries was awesome as my lawyer. I highly recommend their services for lemon law claim needs!read more
Steven E
Steven E
13:09 01 Jul 21
Awesome, seamless experience!
Sunday Kincaid
Sunday Kincaid
15:28 25 Jun 21
Everyone was helpful and pleasant to work with. They kept me informed and were realistic on how long the process would be. I... highly recommend them.read more
Danielle Raines
Danielle Raines
16:39 13 Jun 21
I had a very good experience with Kahn.Jordan was great and very helpful to me.I would absolutely use them again.Thank... youBryon Sread more
Bryon Striker
Bryon Striker
20:05 10 Jun 21
With Covid -19 peaking at the time, I thought it would be a long time or a struggle before I would get paperwork done and... all my questions answered. Instead Quick responses, my questioned answered and my case handled professionally, without long waits between contacts. I would highly recommend this firm too any family and friend.read more
Raysfurreel
Raysfurreel
21:29 22 May 21
BO WAS GREAT AND VERY RESPONSIVE. ENJOYED WORKING WITH HIM AND HE DID A AWESOME JOB,
BIG BEAR PREPS
BIG BEAR PREPS
13:30 19 May 21
This firm understands & executes!!!! When others said they couldn't help & discouraged me from pursuing a claim....Khan &... Associates were professional and helped me to gain the resolution I was looking for!!!!No matter how long u had the car, just give them a call and let them review your situation...DON'T HESITATEread more
LaToya Thomas
LaToya Thomas
10:44 18 May 21
The most important thing that people should know about Kahn & Associates is that they are... legit/reputable/trustworthy/knowledgeable. The process was super easy and they made everything convenient and that is the exact kind of service I would pay extra for. Great experience.read more
Janiece Young
Janiece Young
15:29 10 May 21
Very kind people at this firm, and they were very professional and genuine. Would recommend. 🙂
Christina Crider
Christina Crider
16:33 04 May 21
I am an client of Bo at the law firm he was awesome he walk me through everything and helped my Family after a terrible time... in our lives i couldn't have asked fir an Better attorney! Hand downread more
Vietta Perry
Vietta Perry
23:46 30 Apr 21
Honest, professional and kind hearted. They took care of everything and told us to concentrate on my husband disability.
Tabatha Roberts Frasure
Tabatha Roberts Frasure
18:20 21 Apr 21
Attorney Robert Jeffries was an absolute gift for my husband's case. Everyone kept us informed, even during the COVID issues.
Tabatha Frasure
Tabatha Frasure
18:19 21 Apr 21
Thank you very much Mr Robert Jeffries . your professionalism and your kindness meant slot after the death of my nephew... during my court case.it was a long process and without you I wouldn't of got the favorable decision.Your staff was helpful and kind . I would truly recommend Kahn and associates.thank you All againread more
Grace Bergholz
Grace Bergholz
23:23 19 Apr 21
Very satisfied with this company. Very professional & responsive. Very decent settlement. Would not hesitate to recommend... this company.read more
TERENCE DEVINE
TERENCE DEVINE
15:26 17 Apr 21
When I thought my brand new vehicle was lemon Kahn & Associates helped me with the case. It turns out my vehicle couldn’t be... deemed a lemon, but there were some issues with it that Mr. Scharville from Kahn & Associates won the case against the dealership for me. I am very pleased with their professionalism and dedication to their work. If I ever end up in a situation like this again I’d use them in a heartbeat.read more
Debra McDonnell
Debra McDonnell
21:52 16 Apr 21
Bo Jefferies is a fantastic attorney, a pleasure work with.Would recommend to use.
James Marotta
James Marotta
13:34 15 Apr 21
Very pleased with the services we received from Kahn & Associates. Being we live some distance from their office it was nice... to be able to handle everything through phone, mail and email. I was skeptical at first just finding an attorney on the internet but was put at ease when they quickly started on my case. The process does take some time so I do recommend patience and you will receive a happy outcome. Summing up Kahn and Associates were able to take a great burden off of my wife and I's shoulders and fought to get us a nice settlement. They get my recommendation and I will steer my family, friends and co-workers in their direction if they unfortunately have a lemon law issue.read more
John Garman
John Garman
18:31 14 Apr 21
This company has helped me twice I love them they are very professional and they get the job done the best lawyers I’ve had... if I could give 100 Stars I would!read more
SaToya Houston
SaToya Houston
20:08 13 Apr 21
I recommend Kahn and associates to represent anyone having issues with their vehicles ( lemons). I'm satisfied with my... settlement and they always kept me updated by phone , text and email. Thanks for all you have done for me.read more
Tom Longeway
Tom Longeway
13:38 30 Mar 21
every part of the team were great they keep up on everything and keep me informed too. they will get to all the facts.and... help you in every way possible if you need help call them they are great and i greatly thank them stephread more
stephanie bailey
stephanie bailey
20:06 28 Mar 21
I’m very glad I hired Kahn and Associates to represent me in my lemon law case. They were very pleasant to work with and... also kept me informed. Very pleased to say I am now in a safer vehicle, using the money from my settlement. Thank you!read more
Barb Palmer
Barb Palmer
16:11 11 Mar 21
Very thorough professional office, from the admin to the JD's. They answer any and all questions quickly, and take the time... to explain all aspects of what to expect. Down to earth real people! Thanks!read more
M. Jay Hurles
M. Jay Hurles
16:50 09 Mar 21
The GM class Action I filed with Kahn & Associates was solve quickly. They kept me informed on everything that was going on... and questions that I had, they answered. Great Law Firm.read more
Natalie C
Natalie C
17:03 07 Mar 21
They reached out to me and at first I thought it was a scam. Thankfully in the end I got a nice cash settlement. Great... people to work with and they are extremely friendly.read more
Shawna McIntire
Shawna McIntire
13:22 07 Mar 21
Robert jefferies was always there to talk to and did a very good job.
Jeremy Davis
Jeremy Davis
19:09 05 Mar 21
I was extremely happy with the service provided by Kahn & Associates, LLC. The helped my deal with a GM vehicle that had a... lot of problems. They were very responsive to my concerns and handled the case quickly and the outcome was better than expected. I highly recommend Kahn for your lemon law concernsread more
Steve G
Steve G
16:54 05 Mar 21
They were great Victoria Eck answered all my Questions and Dan settle my case quickly , I kept my car and got money back... ,Plus the car was fixedread more
Guy VESPUCCI
Guy VESPUCCI
23:12 28 Feb 21
What a pleasant experience having Kahn &Associates handle my claim and issues regarding problems with a newer vehicle. Very... professional ,very helpful and explained fully the process and answered any questions I had. I would not hesitate to use Kahn & Associates again. My thanks to them.read more
George Topik
George Topik
20:49 26 Feb 21
I have a 2018 ram 2500, that I purchased new. The radio computer began acting up, shutting off and restarting at random. I... took the truck in four times over a short period, the dealership didn't want to replace it due to the said cost to be $6k, so they continued to do updates hoping it would fix the issue. I ended up contacting Chrysler, only then did the radio computer get fully replaced, which would make trip #5 to the dealership. Also in the meantime I contacted Kahn & Associates, due to the issue, and the length of time it took to get resolved, they fought in litigation and got me a settlement for myself. I am very pleased with the outcome, they handled everything, and they were very professional. The length of time from start to finish was a mere fraction of what it takes for a complete lemon lawsuit trial to go through the courts. I give Kahn & Associates a 5 out of 5.read more
BJ Wilson
BJ Wilson
13:22 26 Feb 21
I have a 2018 ram 2500, that I purchased new. The radio computer began acting up, shutting off and restarting at random. I... took the truck in four times over a short period, the dealership didn't want to replace it due to the said cost to be $6k, so they continued to do updates hoping it would fix the issue. I ended up contacting Chrysler, only then did the radio computer get fully replaced, which would make trip #5 to the dealership. Also in the meantime I contacted Kahn & Associates, due to the issue, and the length of time it took to get resolved, they fought in litigation and got me a settlement for myself. I am very pleased with the outcome, they handled everything, and they were very professional. The length of time from start to finish was a mere fraction of what it takes for a complete lemon lawsuit trial to go through the courts. I give Kahn & Associates a 5 out of 5.read more
Stoss Truppen
Stoss Truppen
13:19 26 Feb 21
I would recommend you call them if you feel that you have been taken advantage of by a car company or car dealer., they will... make it right and get you what you deserve. They were wonderfulread more
Dwight Lee
Dwight Lee
11:17 15 Feb 21
Very professional job ... well done . I have used this firm on 3 different occasions and the have delivered every time .
jason handy
jason handy
20:21 12 Feb 21
We were contacted by Kahn & Associates regarding the various recalls on our Honda Odyssey and they offered to contact Honda... on our behalf and have our complaints registered. During our ownership we have had nuisance issues that were quite bothersome.We gathered all of our Service repair bills and explained the issues we had, past and present. That's when their office went to work and after a few weeks we negotiated a settlement to cover all of the nuisance issues we had with the car.Vickie, Dan and Jordan kept us informed every step of the way during the process and it all came together rather quickly. If I'm ever in a situation like this again, I will contact their office first.read more
Thomas Baker
Thomas Baker
00:14 10 Feb 21
Easy to work with. I didn’t feel pressured at all. The process was professional & transparent from beginning to end. Highly... recommendread more
William Kemmerling
William Kemmerling
15:20 08 Feb 21
I recently settled a lemon law case with the legal assistance of Kahn and Associates. I am very happy with the outcome of... the suit. My attorney always made me feel comfortable, explained things to me and never pressured me in any way to settle the dispute. I have very high expectations and rarely provide 5 star reviews but this firm has earned it.read more
Keith Poland
Keith Poland
14:40 22 Jan 21
I was very satisfied with the service from this law firm, the process far exceeded what I expected, I want to thank Kahn &... Associates for their servicesread more
Edward Mitchell
Edward Mitchell
20:54 13 Jan 21
Had transmission problems with my 2017 Ford Focus called them sent all paperwork and that was it .They took care of ... everything answered all my questions only took about 3 months got a check in the mail easy and fast would definitely use them again referred a friend to themread more
Jeff Gangloff
Jeff Gangloff
19:39 02 Jan 21
I had about all of GM excuses not being able to repair my vehicle, it was in the shop 14 times for the same issues. GM... after 2 + years told me that I was using cheap fuel ? I was so mad I could scream, I contacted Kahn & associates , I explained what I had been going through, they told me We have your back, And let me tell you they did ! I just deposited a settlement check from General motors, Thank you Kahn and associates you have my business for ever ! HELL OF A JOB !!!!read more
Bill
Bill
20:22 23 Dec 20
We were having issues with our 2019 Silverado. After going to several dealers and they said nothing was wrong with it, we... didn't know what to do so we reached out to Kahn. They were able to help us and get us what we needed to get out from under the truck. We were so pleased with the outcome. We highly recommend Kahn and Associates! Awesome customer service, quick response and very knowledgeable.read more
Ginger Gill
Ginger Gill
21:37 21 Dec 20
Dan Scharville and his firm were great to work with. We were able to secure a full buy back of our vehicle after... experiencing several problems with it. Their relationships with the adjusters were instrumental in securing this result.read more
Paul Mancino
Paul Mancino
20:18 18 Dec 20
Outstanding!!!Just settled my third case with Dan Scharville. In all three instances I attempted to rectify my cars issues... with customer service. Each time the manufacturers told me to pound salt. In all three cases Dan obtained larger settlements than my bottom line. Victoria is a pleasure to deal with and communication with the firm was excellent.I was most impressed with Dan's willingness to keep me satisfied through the whole process. Kahn and Assoc. was totally willing to invest any amount of time or resources to assure I received the outcome I desired. I was never pressured to settle with initial lowball offers so Kahn could make a quick buck. There is no doubt in my mind that Dan was willing to put up with the manufactures delay tactics and see each case through to the bitter end.Think about it... Kahn and Associates takes all of the risk. I had to provide a little information they provide everything else and they don't get paid until I do.If you have a legitimate case let them go to work for you.read more
Lot 11
Lot 11
16:22 16 Dec 20
Initially, we got off to a bit of a slow start but once they got started, it was full steam ahead. They quickly and... seamlessly navigated through the case and ultimately secured a settlement for my 2017 Chrysler 200 lemon.read more
A Harvey
A Harvey
21:28 13 Dec 20
I am extremely satisfied by Kahn’s service they provided for me. They are so friendly and definitely knowledgeable. I would... use them again and would not hesitate to refer them to my friends and family. If they told me something it always came to pass. Thank you Kahn and Associates for your services. Happy Holiday to you all.read more
Connie Hall
Connie Hall
20:34 12 Dec 20
My Buick began breaking down 6 months after I purchased the car. It was suppose to be a certified vehicle. The law Firm did... an amazing job and was able to get me over $8000 compensation. It really helped!!! They were prompt in responses to my questions and kept me updated throughout the process. I would recommend them to anyone who needed help!!! Great job!!read more
Dangerous Danny
Dangerous Danny
16:46 11 Dec 20
They were so helpful and did everything in a timely manner. Always there to answer questions. I highly recommend
Brigitte Williams Paugh
Brigitte Williams Paugh
21:15 10 Dec 20
I cannot thank Dan and Victoria enough for helping with my 2019 Silverado's brake issues. I hope that I never ever have to... go thru this again, but, I will highly recommend Kahn and Associates to anyone having Lemon Law problems!read more
Kdogg2118
Kdogg2118
20:37 19 Nov 20
Highly recommend this amazing Law Firm! Purchased a new vehicle and, after 3 years, I acquired problems that shouldn't have... existed! I went out of my comfort zone and I called them to see if there were any alternatives for me, other than just to cry. I was new at this and didn't know where to begin.I was hoping to seek out some sort of compensation, even if it was only a few hundred dollars, due to the numerous times of having our Silverado in the shop.Bottom line, after sending all my paperwork to them, they made this process effortless and painless for me! They went over and beyond, kept me in the loop, and called me and asked me if I would settle, after negotioating. After speaking with the lawyer, he went back to see if they would go higher. End result, I happily settled!! I stand firm when I say that they really are an amazing firm with people whom genuinely care.Thank you from the bottom of my heart!!Kimberlyread more
Kimberly Gregorace
Kimberly Gregorace
17:45 16 Nov 20
They were awesome! Listened and helped us with everything ! Didn’t take very long at all! Would advise anyone to use them
Sandy Willis
Sandy Willis
22:41 05 Nov 20
The team at Kahn & Associates we're all very helpful and friendly and it was great to have somebody on my side against one... of the big Auto producers. I would recommend this Law Firm if anyone is in need of good representation against a car company.read more
Rob Tilton
Rob Tilton
19:02 04 Nov 20
I love the fact that the firm did not hesitate to take my case, listened to my complaints, responded quickly to my concerns,... and acted on my behalf with my best interests at heart. They are real troopers and there for you. Thanks for listening and fighting for me your professionalism is appreciated.read more
Anthony Hall
Anthony Hall
01:52 24 Oct 20
Great Service and prompt responses
Adam Fares
Adam Fares
15:40 22 Oct 20
I want to thank Bo Jeffries and Jordan Wolf for an excellent job in helping me with the issues with my Infiniti QX 50. I... was very pleased with their professionalism and promptness. They were also very friendly. Thank you to all of the staff.read more
Douglas timpe
Douglas timpe
17:59 19 Oct 20
Kahn and Associates were great with handling my issues with my GMC complaints. Victoria and Dan were very friendly and... efficient with my caseread more
Bob Thoman
Bob Thoman
17:34 19 Oct 20
Kahn and associates were always there to answer my questions pertaining to my vehicle not being returned to me for almost 2... months from the dealer due to the radio of my car not being available for replacement. Victoria was pleasant to work with, knowledgeable, and efficient. Thank you all!read more
Wally Irizarry
Wally Irizarry
14:57 16 Oct 20
I thought I put a review after Ryan had reached a settlement for me. If you are in need to get your cased handled. This is... the place to call. My case was handled professionally and quickly. I was kept informed through out the process.I recommend Kahn & Associates.read more
Lezlie Howard
Lezlie Howard
17:31 12 Oct 20
It has been refreshing to find these good folks that will work hard for you. I had received a mailer from them and like many... may have wondered if it was someone that would look out after me or just themselves.I'm pleased to be able to say I believe the great people at this law firm are driven to work for and protect the rights of the consumer. The big auto companies will try to wear you down and try to get you to go away. Please stand up for your rights and let Kahn & Associates help you navigate through your issues. They are good down to earth people.read more
Jason Scaglione
Jason Scaglione
13:39 09 Oct 20
Great service, very professional and timely. They care about their clients and will do all they can to help them succeed.
Michelle Broome
Michelle Broome
21:11 07 Oct 20
This team has been great! Extremely helpful, timely, respectful, and polite. Customer service is a big plus for me. Yes,... I want results, and I want an attorney who will get the job done, but every staff person I spoke with was courteous and really professional. That means a lot! They really worked on my behalf and got me a fair settlement. Sometimes you think that there's nothing you can do. It's wonderful to know that consumers have recourse and this firm has given me hope that folks working in the law are working to make things fair for consumers.read more
Michelle Broome
Michelle Broome
15:32 29 Sep 20
Very professional staff. Kept me informed on the status of my case. They were very quick in responding to my emails. Would... definitely recommend Kahn & Associates.read more
brenda davis
brenda davis
09:45 29 Sep 20
They sent me a letter, about there firm, I called them and they explained what they did and how they may be able to help me.... I wasn’t sure at first but then They set me up to talk to the lawyer himself, and was assuring on what they do. Was up front and didn’t ask for any money up front so I proceeded and just like they said in about 6 weeks they called and had an offer to settle and we discussed our options and didn’t settle and they went back with a counter and got me more than I thought was possible. They had my best interests in mind. Would recommend them to anyone.read more
Brent Kochis
Brent Kochis
00:14 26 Sep 20
They made my lemon law case easy to deal with and got me results.
Kelly Carson
Kelly Carson
16:05 25 Sep 20
Very quick responses to all questions. Friendly and Professional service. I will definitely call them again, if the need... arises! Very cost friendly too. They won my disability case for SSA on the 1st try!read more
laura varisco
laura varisco
00:53 19 Sep 20
The staff was very patient with my questions. My emails and phone calls were answered professionally and timely. I always... knew where my case stood and the timeline for any activity. Staff was very friendly and kind throughout the entire process. My claim was not millions but I never felt like that made me less of a client. They treated me just like it was worth millions to them. I was nervous to take on a car company and they put me at ease and helped me to navigate the system and process. I can't thank them enough!read more
Avalene Neininger
Avalene Neininger
13:33 07 Sep 20
I received a mailing for a class action lawsuit on my 2016 Chevy Malibu. I called Kahn & Associates and spoke with them and... they let me know right away that I had a valid claim outside of the class action. They handled my case with kindness and precision. Quick response to emails and phone calls. Robert gave me this honest opinions and listened to my concerns. I was able to settle the Chevy for more than I thought I was going to receive.read more
Carmen Daniel
Carmen Daniel
13:11 01 Sep 20
I'm totally impressed with their commitment in doing all the research and findings for my case and keeping me updated on... everything, you all show your professionalism and integrity. thank youread more
Terry Danzy
Terry Danzy
23:30 20 Aug 20
All of these great reviews that you read about Mr. Bo Jeffries are on point (very real)! He keeps you informed along the way... and doesn’t mind answering questions. But, I also want to give credit to the awesome support staff, a.k.a., the super Paralegals! EVERY time I called and they answered they were always professional, knowledgeable and helpful. NEVER once did I feel like I was bothering them. That is a rare GEM. This clearly shows two invaluable things with respect to Kahn & Associates: (i) the tone-from-the-top exudes strong leadership and core values, and (ii) that the Owner(s)/Partner(s) of this law firm value their staff and understand the importance of proper paralegal (staff) utilization. I am beyond impressed to say the least!To give you an idea on how long you MAY have to wait for your settlement check once an agreement is reached- Settlement agreement reached on 6/18/20. Cash settlement received 8/7/20.I would highly recommend Kahn & Associates. I would use them again if ever needed (although, hopefully not).read more
Stacey (Mack)
Stacey (Mack)
16:52 12 Aug 20
I didn't expect anything, but they got me a settlement on my Cadillac under a breach of warranty issue.They had one offer... and said they could get more, and they did. I would recommend themread more
David Baker
David Baker
03:18 11 Aug 20
This firm was very easy to work with and got the job done. Courteous to work with. Highly recommend and would use again if... need be.read more
Diann Hamons
Diann Hamons
17:48 10 Aug 20
They was simply amazing thank you guys for taking care of my lemon law you went above and beyond for me !!
Bryan moracco
Bryan moracco
17:05 07 Aug 20
I had a very positive experience dealing with my lemon lawsuit for Chevy Equinox. Kahn and Associates made it very simple... and quick. I would definitely work with them again and recommend their law firm.read more
Jennifer Abraham
Jennifer Abraham
00:32 05 Aug 20
I am completely satisfied with the professionalism of all at Kahn & Associates. Dan Shervelli, Victoria Eck and Jordan Wolf... works very well as a team. I am super grateful to have worked with them. Very precise and settled my case in little to no time. I definitely would recommend them to everyone. Thanks Guys stay safe and keep up the good work.read more
laronda simmons
laronda simmons
17:05 04 Aug 20
Did not expect anything. Thought it was a scam at first. After negotiating i got a descent settlement Not what i was told... at first but half. I will use them again if i need to.read more
Jason Baumgartner
Jason Baumgartner
02:51 23 Jul 20
The only reason I have not yet given 5 stars is because my case isn't resolved I gave four because of the professionalism.... Vickie has been wonderful and so have the other ladies that I've spoken to. When I called Kahn Associates I was at my wit's end..These car manufacturers want to offer you a deal to go away they won't tell you that but that's what it is they're not interested in what's wrong and they're definitely not on the side of right. I am dealing with issues with my 2016 Ford Focus and I needed help and answers. I'm still waiting for my case to be resolved however I feel at ease knowing that I have a wonderful team of professionals handling this matterread more
Nicole Wilson
Nicole Wilson
21:48 18 Jul 20
Kahn & Associates, LLC, was wonderful in assisting us with our vehicle matters. The firm is very responsive, highly... professional, and well organized. A special thank you to Jordan for always making yourself available!read more
Brandon Copeland
Brandon Copeland
22:21 15 Jul 20
Dan Scharville helped me out with a problem I was having with my Ford F-150 he was very informative and explained everything... clearly, everyone I spoke with was knowledgeable and friendly thank you for everythingread more
Dave Wilson
Dave Wilson
16:39 27 Mar 20
js_loader
Better Business Bureau Top Rating
National Organization of Social Security Claimants’ Representatives
Ohio State Bar Association
Super Lawyers
Plain Dealer
For Every Client Helped a Donation is Made to Charity
American Automobile Association

We Only Succeed When You Succeed!™