There is no requirement that you go through arbitration prior to seeking the assistance of a lawyer. First of all, not all of the manufacturers have “State certified” arbitration programs. This means that arbitration is optional for those consumers who have vehicles manufactured by companies who do not.
Second, for those who have gone to arbitration prior to seeking an attorney, many have informed us that they were treated with great disrespect and made to feel inferior because they were unfamiliar with the law and the manufacturer knew much more about the process and the mechanics of the vehicle. Therefore, Kahn & Associates, L.L.C. assists most of our clients by going through this arbitration procedure with them. Also, Kahn & Associates, L.L.C. believes that having a law Firm’s letterhead on your file gives your case more credibility.
Whatever the arbitrator(s) decide, the consumer is not bound by the decision and can file a Complaint in a court of law requesting a jury trial. This is usually your best chance for a positive recovery and is usually done by a lawyer. This does not mean that your case will not settle prior to trial however. Most cases do settle prior to trial.